Business Analyst (Asst Manager)

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading company is seeking a skilled Business Analyst to enhance the efficiency of their Execution & Change Division. The role involves leading project planning, documenting business requirements, and ensuring quality control. Ideal candidates will have extensive experience in business analysis, project management, and operational excellence. Join a culture that values diversity and continuous improvement, and grow your career with us.

Qualifications

• Minimum 4 years of experience as a business analyst in Life Insurance.
• Experience in business process re-engineering and digitalization.

Responsibilities

• Lead project resource planning and implementation of business requirements.
• Gather and document business requirements with stakeholders.
• Ensure quality control before and after project delivery.

Skills

Analytical Skills

Problem Solving

Project Management

Relationship Management

Education

Bachelor's Degree

Tools

Agile

Waterfall

Lean Six Sigma

Job description

Business Analyst (Asst Manager)

We are seeking a highly skilled and experienced Business Analyst to join our team. The candidate will serve the needs of the Execution & Change Division and have the opportunity to propose and/or implement solutions for the efficiency of Zurich Insurance.

The ideal candidate must have a proven track record in business analysis, operational excellence, and project management, with a strong focus on delivering exceptional results.

Key Accountabilities

1. Lead project resource planning, design, and implementation of business requirements and system modifications in projects/initiatives.
2. Gather and document business requirements (BR Document) with relevant stakeholders. Analyze, document, and review business processes and requirements with product owners.
3. Communicate project deliverables regularly with key stakeholders.
4. Lead creation and review of test case scenarios with product owners and system analysts to ensure requirements are incorporated.
5. Coordinate and manage business analyst tasks within projects, providing guidance and support.
6. Ensure quality control before and after delivery to achieve higher benchmarks of project delivery.
7. Manage overall project delivery responsibilities, including project and resource planning for management review.
8. Apply various delivery methodologies including Agile, Waterfall, and Lean/Six Sigma.

Education and Experience

Required:

• Minimum 4 years of experience as a business analyst in Life Insurance related products or system migration.
• Proven experience in relationship management, business analysis, process improvement, and project management within a corporate environment.
• Experience in business process re-engineering, digitalization, and automation.
• Experience in launching new products and distribution channels.
• Proficiency in business process modeling and analysis tools and methodologies.
• Experience with methodologies such as Agile and Waterfall.

Preferred:

• Good understanding of computer programming concepts.
• Team player with a good cultural fit to Zurich.
• Knowledge of intelligent automation technologies.
• Experience in general insurance or CX/UI/UX domains.
• Certifications like Yellow Belt/Green Belt Lean Six Sigma or PMP.

Skills

• Excellent analytical skills for root cause analysis and solution identification.
• Self-motivated with accountability and attention to detail.
• Flexible, proactive, and ownership-driven.
• Ability to adapt quickly, work under tight deadlines, and handle stressful situations.
• Strong investigative, analytical, and problem-solving skills.
• Ability to manage multiple tasks and priorities effectively.
• Skills in integrating customer experience into business processes and identifying opportunities.

At Zurich, we value Diversity and Inclusion, welcoming applications from all backgrounds, beliefs, and cultures. We are committed to continuous improvement and support employee development through various training and volunteering opportunities.

Join us to make a difference, be challenged, and grow your career. Love what you do. Work for us.

You are the heart & soul of Zurich!

We encourage outside-the-box thinking and value our employees' experience. Our culture is our top priority, and we are proud to be Great Place To Work certified. Let’s continue to grow together!