Business Analyst

Webby Group; Puchong; On-site; MYR 80,000 - 100,000; Full time

Job summary

A digital solutions provider in Puchong is seeking an experienced Business Analyst to empower retail businesses with innovative systems. The role requires a strong retail background and at least 5 years of experience in analyzing and delivering retail-focused systems. You will engage with stakeholders, design workflows, and support testing to enhance operational efficiency. If you have a passion for retail tech and a problem-solving mindset, we want to meet you.

Qualifications

• Minimum 5 years of experience as a Business Analyst in the retail sector.
• Strong understanding of retail systems including POS, CRM, and supply chain.
• Experience preparing BRDs, FSDs, flowcharts, and wireframes.

Responsibilities

• Engage with retail stakeholders to gather and analyze business requirements.
• Lead the design of retail workflows such as POS and CRM.
• Translate business needs into functional specifications.

Skills

Business analysis

Retail systems understanding

Clear communication

Problem-solving

Agile methodology

Tools

Jira

Confluence

Job description

At Webby Group, we empower businesses with custom digital solutions — from cloud infrastructure and enterprise apps to AI and smart retail systems. We’re now looking for an experienced Business Analyst with a strong retail background to join our growing team.

If you have a passion for retail tech and at least 5 years' experience in analyzing, planning, and delivering retail-focused systems — we want to meet you!

What You’ll Be Doing at Webby:

• Engage with retail stakeholders to gather and analyze business requirements
• Lead the design of retail workflows (POS, CRM, loyalty, inventory, promotions)
• Translate business needs into clear functional specifications and user stories
• Collaborate with UI/UX designers, developers, and project managers across the SDLC
• Support user acceptance testing (UAT) and ensure successful project rollouts
• Provide insights to improve operational efficiency and digital transformation outcomes

What You’ll Need to Succeed:

• Minimum 5 years of experience as a Business Analyst in the retail sector
• Strong understanding of retail systems (POS, CRM, loyalty programs, supply chain)
• Experience preparing BRDs, FSDs, flowcharts, and wireframes
• Clear communication and problem-solving skills across business and tech teams
• Familiarity with Agile methodology, Jira, Confluence, or similar tools