Business Analyst

Prudential Hong Kong Limited; Kuala Lumpur; On-site; MYR 72,000 - 96,000; Full time

Job summary

A leading company is seeking a Health Business Analyst to join their Global Technology Product Team. This role involves analyzing business processes in health insurance and working collaboratively with various teams to enhance services. The ideal candidate will have substantial experience in the Financial Services sector and possess strong analytical and communication skills.

Qualifications

• Minimum 5 years’ experience in Financial Services with Health/Life Insurance.
• Experience in requirements gathering and Agile methodologies.
• Ability to communicate effectively with both technical and non-technical stakeholders.

Responsibilities

• Work with business/product owners to analyze and understand business needs.
• Develop detailed documentation including journey maps and user stories.
• Support project management activities to ensure timely project completion.

Skills

Analytical skills

Problem-solving

Communication

Collaboration

Tools

Jira

Confluence

PowerPoint

Word

Excel

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Health business analyst will be a member of the Global Technology Product Team (GTPT) and will have an in-depth understanding of business processes and systems to define the requirements for Health insurance journeys across Prudential. As part of this dynamic role, you will work closely with business and IT teams to deliver market leading health insurance capabilities for Prudential.

Responsibilities

• Work closely with business & product owners to analyse, evaluate and understand business pain points / needs /opportunities by conducting a thorough analysis of business processes, systems and data related to health insurance
• Liaise with relevant Regional and Local business and technology teams to develop detailed documentation, including journey maps, process flows, business requirements and user stories
• Evaluate existing processes and systems to identify areas for improvement and optimization
• Facilitate prioritisation of user requirements / user stories based on business priorities & criticality, product backlog, & the business case
• Collaborate with UI/UX team on the design, flow and look-and-feel of prioritized solution
• Analyse and interpret data sets to extract actionable insights and drive informed decision-making
• Facilitate communication between technical and non-technical teams to ensure alignment and successful project delivery
• Work with relevant business and technology teams to ensure users stories have been developed to standard, meet the agreed acceptance criteria within the planned timelines
• Support project management activities, including project scoping, task scheduling, progress monitoring, issue management and escalation to ensure projects are delivered within timeframe

Experience

• Minimum 5 years’ experience in the Financial Services industry with Health / Life Insurance firms
• Experience in requirements gathering and Agile delivery methodologies
• Strong analytical, problem-solving skills with the ability to understand business problems and articulate the complexity in clear terms to technical and non-technical stakeholders
• Ability to work in a fast paced, challenging environment while attending to multiple projects/deliveries.
• Aptitude for multi-tasking, working to emerging & tight timelines
• Ability to take the initiative independently, be assertive and think strategically
• Experience working with wide range of stakeholders audiences across geographically distributed and cross functional teams
• Strong presentation skills and proficiency in the use of Jira, Confluence, PowerPoint, Word and Excel

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.