Business Analyst

HFG Insurance Recruitment; Kuala Lumpur; On-site; USD 30,000 - 50,000; Full time

Job summary

A leading company in the insurance sector is seeking a Business Analyst to spearhead product innovation and bridge communication between business and technical teams. Successful candidates will have a solid background in health insurance and exceptional analytical skills, as well as hands-on experience in requirement gathering and documentation. You'll be pivotal in driving new health insurance offerings and ensuring alignment among multiple stakeholders while maintaining project timelines and documentation.

Qualifications

• 3–5 years of experience as a Business Analyst, preferably in health insurance.
• Strong understanding of insurance product structures and regulatory requirements.
• Familiar with Agile and Waterfall methodologies.

Responsibilities

• Drive product innovation and support benefit design.
• Translate business needs into actionable requirements.
• Coordinate across stakeholders and vendors for system integration.

Skills

Communication

Stakeholder Engagement

Market Analysis

Data-Driven Recommendations

Agile Methodology

Waterfall Methodology

Education

Degree in Business, Health Sciences, Information Systems

Tools

JIRA

Confluence

MS Visio

Excel

PowerPoint

Job description

What You’ll Do

As a key liaison between business, technical teams, and third-party vendors, you will:

Drive Product Innovation

• Work closely with product and marketing teams to shape new health insurance offerings.
• Conduct market and competitor analysis to identify gaps and provide data-driven recommendations.
• Support benefit design, pricing, and underwriting structure development.

Translate Business Needs into Actionable Requirements

• Engage with internal stakeholders (claims, underwriting, operations, compliance, IT) to gather and document business requirements.
• Prepare detailed functional/non-functional requirements, user stories, and process flows.
• Identify system gaps and define use cases to support development.

Coordinate Across Stakeholders & Vendors

• Lead workshops and meetings to ensure clear understanding of system integration needs.
• Collaborate with developers and IT to ensure timely and accurate delivery of system features.
• Support and coordinate User Acceptance Testing (UAT).

Documentation & Performance Monitoring

• Maintain BRDs, FRDs, user manuals, and training guides.
• Track requirement implementation progress and provide project updates.
• Monitor post-launch KPIs and contribute to product enhancement initiatives.

What You Bring

• Degree in Business, Health Sciences, Information Systems, or a related field.
• 3–5 years of experience as a Business Analyst, preferably in health insurance or healthcare.
• Strong understanding of insurance product structures, policy admin systems, and regulatory requirements.
• Familiarity with Agile and Waterfall methodologies.
• Excellent communication and stakeholder engagement skills.
• Proficiency in tools like JIRA, Confluence, MS Visio, Excel, and PowerPoint.

Nice to Have

• Experience with IPMI or high-net-worth health products.
• Understanding of claims workflows and third-party administration systems.
• Certifications in business process modeling (CBAP, BPMN) are a plus.