Business Analyst

Tune Protect Group Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance provider in Kuala Lumpur is looking for a detail-oriented Business Analyst. Responsibilities include leading requirement gathering sessions, collaborating with business users, and translating needs into clear documentation. The ideal candidate will hold a relevant degree and have proven experience in the financial services or insurance industry. This role offers competitive perks including medical allowance and opportunities for overseas projects.

Benefits

Medical allowance

Education support

Dental

Gym membership

Vision

Qualifications

• Proven experience as a Business Analyst within the financial services or insurance industry.
• Strong understanding of domain-specific regulations and compliance requirements.
• Experience with business process modeling and documentation tools.

Responsibilities

• Initiate and lead requirement gathering discussions with stakeholders.
• Collaborate with business users to define project scope.
• Translate business needs into clear Business Requirements Documents.

Skills

Analytical skills

Communication

Requirement elicitation

Problem-solving

Education

Bachelor’s degree in Information Technology or related field

Tools

Business process modeling tools

Agile methodologies

Waterfall methodologies

Job description

Add expected salary to your profile for insights.

We are seeking a detail-oriented and proactive Business Analyst to initiate and facilitate requirement gathering and discovery sessions with business stakeholders. The ideal candidate will collaborate closely with business users and project teams to define scope, translate business needs into clear requirements, and ensure alignment of deliverables with business objectives. This role requires strong analytical skills, excellent communication, and the ability to work effectively with cross-functional teams to drive operational improvements and deliver successful projects.

Key Responsibilities:

1. Initiate and lead requirement gathering discussions and discovery sessions with business stakeholders to understand business challenges and goals.
2. Collaborate with business users to define project scope, develop detailed approaches, and ensure alignment between project deliverables and strategic business objectives.
3. Understand, validate, and document business needs; recommend and implement improvements in processes, systems, or workflows to enhance operational efficiency.
4. Translate business needs into clear, concise Business Requirements Documents (BRDs) and obtain formal approval from all relevant stakeholders.
5. Develop and maintain comprehensive documentation, including business requirements, process flow diagrams, user stories, and user manuals/guides.
6. Identify gaps between business requirements and technical solutions; work closely with development teams, Solution Managers, PMO, vendors, and users to resolve issues.
7. Provide ongoing support during the development and testing phases, including clarifying requirements and actively participating in User Acceptance Testing (UAT).
8. Monitor progress of deliverables to ensure timely completion in accordance with the project plan.
9. Collaborate with the Project Management Office (PMO) to track project milestones, escalate risks, and ensure successful delivery within defined timelines.
10. Bachelor’s degree in Information Technology or related field.
11. Proven experience as a Business Analyst within the financial services or insurance industry.
12. Strong understanding of domain-specific regulations, compliance requirements, and industry standards.
13. Excellent requirement elicitation, documentation, and communication skills.
14. Experience with business process modeling and documentation tools.
15. Familiarity with Agile and Waterfall methodologies.
16. Ability to engage effectively with business stakeholders, IT teams, and external vendors.
17. Analytical mindset with strong problem-solving abilities.

Diversity & Inclusion Commitment

Tune Protect is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other characteristic protected by law.

We ensure everyone has a fair chance to work with us. We believe diversity makes us better and more creative. Our friendly environment respects every person and values their ideas. We invite applicants from all backgrounds to join us in creating an inclusive workplace.

Unlock job insights

Salary match | Number of applicants | Skills match

Your application will include the following questions:

• What’s your expected monthly basic salary?
• How many years’ experience do you have as a business analyst?
• How many years’ experience do you have with project planning and scheduling?
• How many years’ experience do you have in the insurance industry?
• How much notice are you required to give your current employer?

Tune Protect Group operates in Malaysia, Thailand, the UAE, and over 50 countries globally, offering tailored non-life insurance products. Our mission is to simplify insurance and improve access through digital channels, committed to long-term support for our customers, shareholders, employees, and partners.

Perks and benefits include medical, miscellaneous allowance, education support, dental, sports (e.g., gym), vision, and opportunities to work on overseas projects.

To assist further, please include any relevant details that prompted you to report this job ad as fraudulent, misleading, or discriminatory.