Brokerage Manager

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary
This position develops operational goals and plans, monitors and communicates operations performance, manages operations to meet customer deadlines, and maintains relationships with clients. He/She manages departmental financial performance, organizes and prioritizes workloads, and develops and maintains standard operation procedures (SOPs). This position manages compliance, and liability reports to reduce cargo delays and costs associated with non-compliance of Customs Border Protection regulations. He/She resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork. This position resolves customs problems in a timely manner to meet customers' expectations and avoid penalties.

Responsibilities:

• Reviews financial reports to identify exceptions and opportunities for enhancements.
• Reviews service performance and identifies exceptions and opportunities for improvements.
• Drives improvement and technology projects within the funtion to drive operational efficiencies.
• Conducts customer meetings and business reviews to assist clients in maintaining a leading business edge.
• Coaches' others and provides on-going feedback and support to improve performance.
• Monitors customs memorandums and notices to stay aware of regulation changes and industry news.

Required Qualifications and Skills

• Bachelor's Degree or International equivalent - required
• Experience supervising others - required
• Experience in express industry and customs clearance - Preferred
• Experience with and knowledge of international trade lanes - Preferred
• Good communications and interpersonal skills.
• Good project management skills.
• Customer focused mindset.

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.