Brokerage Customer Support Specialist

UPS; Sepang; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Brokerage Customer Support Specialist to enhance customer relationships and provide exceptional service. This role involves analyzing customer requests, resolving issues, and maintaining ongoing support for customer accounts. The ideal candidate will thrive in a dynamic environment, demonstrating strong analytical and communication skills. Join a forward-thinking organization that values innovation and teamwork, and take your career to the next level while contributing to a rewarding workplace culture.

Qualifications

• Experience in customer support and account management.
• Strong analytical skills to resolve customer issues effectively.

Responsibilities

• Analyze and respond to customer requests and issues.
• Prepare reports and update customer files and profiles.

Skills

Customer Service

Analytical Skills

Communication Skills

Problem Solving

Education

Bachelor's Degree

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The Brokerage Customer Support Specialist supports customer accounts, either at a customer's place of business or in a traditional Supply Chain Solutions (SCS) operations environment. He/She analyzes and responds to customer requests, resolves customer issues, conducts research, prepares reports, and identifies account penetration opportunities. This position reviews rates, tracks shipments and orders, prepares reports, and updates customer files and profiles. The Brokerage Customer Support Specialist maintains ongoing relationships with customers and assists with customer setup. He/She provides service failure recovery management. This position provides backup support to customer accounts and offers customer training on SCS systems. Travel to customer locations for business and quality reviews may be required.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.