Broadcast IT Deployment and Support Engineer (m/f/d)

Riedel Communications GmbH & Co. KG; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading media communications provider in Kuala Lumpur seeks a Broadcast IT Deployment and Support Engineer. The role involves executing remote deployments, troubleshooting backend systems, and offering technical support. Ideal candidates will have a Bachelor's degree in IT, 3+ years of experience, and strong skills in backend technologies. The company promotes diversity and offers various development opportunities.

Benefits

Individual development and training opportunities

Inclusive work atmosphere

Qualifications

• 3+ years of experience in backend IT engineering or a similar role.
• Proficiency in backend technologies such as servers, databases, and APIs.
• Hands-on experience with Linux and Windows server environments.

Responsibilities

• Execute remote deployment and configuration of client’s backend systems.
• Monitor and troubleshoot backend infrastructure to minimize downtime.
• Provide first and second-level technical support for incidents.

Skills

Backend IT engineering

Problem-solving skills

Communication skills

Linux and Windows environments

Cloud platforms knowledge

Knowledge of networking protocols

Education

Bachelor's in Computer Science, IT, or related field

Tools

AWS

Azure

VMware

Docker

Kubernetes

Active Directory

Job description

Overview

RIEDEL Communications is the leading provider of live production tools in the media, sports and entertainment sectors. To cover our customers' needs holistically, we are divided into three business units: Product Division, Managed Technology & Riedel Networks. Our Product Division develops, produces and distributes audio, video, IT and communication solutions. With our live production tools for the media, sports, entertainment and corporate industries, we deliver a wide range of high-quality and state-of-the-art products that are among the most innovative of their kind in the industry. Join us as Broadcast IT Deployment and Support Engineer (m/f/d) on this exciting journey and experience the fascination of Riedel Communications in action.

YOUR RESPONSIBILITIES

• Execute remote deployment and configuration of client’s (backend) systems, adhering to company standards and protocols
• Monitor and troubleshoot backend infrastructure to minimize downtime and maintain service quality
• Provide first and second-level technical support to resolve incidents or escalate complex issues as needed
• Conduct routine test and wracking activities to verify system readiness and performance
• Collaborate with the global Customer Success/Technical Services team to address cross-regional technical challenges
• Document and maintain records of system configurations, incidents, and resolutions for future reference
• Proactively identify areas for process improvement and automation to enhance operational efficiency
• Stay up to date with emerging technologies and backend best practices to ensure system robustness

THAT'S YOU

• Completed (Bachelor) studies in Computer Science, Information Technology, or a related field or a comparable qualification
• 3+ years of experience in backend IT engineering or a similar role, ideally in the broadcast or communications technology
• Proficiency in backend technologies such as servers, databases, APIs, and networking protocols
• Hands-on experience with Linux and Windows server environments
• Familiarity with virtualization tools and cloud platforms (e.g. AWS, Azure, VMware)
• Working knowledge of the following is advantageous: Enterprise networking and deployment environments, Complex network routing and firewall concepts, Virtualisation concepts (VMWare, Hyper-V, Proxmox / KVM), Domain Name Systems (including Split-DNS resolution scenarios), Containerization Technologies (Docker, Kubernetes), HashiCorp Software (Nomad & Consul)
• User Directory Services (Active Directory)
• Excellent problem-solving skills
• Strong communication and interpersonal skills
• Ability to work under pressure in a fast-paced environment
• Willingness to work in rotating shifts to provide 24/7 support, incl. willingness to travel
• Fluent in English (written and spoken)
• Other languages are advantageous
• must be authorized to legally work in Malaysia

WE OFFER

• Career booster with numerous individual development and training opportunities
• Diversity is very important to us, at RIEDEL we focus on an open working atmosphere, inclusion is part of our Culture - it is about the people and their personality that matters

We’re contributing to your career development. We’ll encourage you to try new roles and experience new settings. By helping our people to reach their potential, we frequently support them to find skills they never knew they had, or make career moves they never thought possible.

ENRICH OUR TEAM!

With us, you can expect an exciting challenge with plenty of opportunities to take on responsibility and develop personally.

RIEDEL stands for equal opportunities and diversity! We are looking forward to getting to know you as you are - far away from any pigeonholing.