Branded Fashion Customer Service - Italy Market

STARTEK; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service provider is hiring for a Customer Service role in the Branded Fashion Industry located in Ara Damansara, Malaysia. The position involves handling inquiries via live chat and social media while ensuring exceptional customer service. Candidates with at least an SPM and fresh graduates are encouraged to apply. Rotational shifts and extensive training are provided to ensure staff succeed in their roles. The workplace is equipped with staff recognition, career programs, and a pleasant working environment.

Benefits

EPF

SOCSO

Rest & relax area

Quarterly staff recognition

Career path program

Qualifications

• Candidates must be willing to work on rotational shifts, each 9 hours including 1 hour for lunch.
• Fresh graduates are encouraged to apply and will receive full training.

Responsibilities

• Handle live chats and social media for customer inquiries and complaints.
• Work in a team to meet KPIs and SLAs.
• Provide excellent customer service and accurate information.

Skills

Customer Service

Live Chat Handling

Social Media Engagement

Team Collaboration

Problem Solving

Education

SPM and above

Job description

A leading customer service provider is hiring for a Customer Service role in the Branded Fashion Industry located in Ara Damansara, Malaysia. The position involves handling inquiries via live chat and social media while ensuring exceptional customer service. Candidates with at least an SPM and fresh graduates are encouraged to apply. Rotational shifts and extensive training are provided to ensure staff succeed in their roles. The workplace is equipped with staff recognition, career programs, and a pleasant working environment.