Branch Supervisor (Operational Branch)

Aonic; Johor; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading drone solutions provider in Malaysia is seeking a Branch Supervisor to manage daily operations and ensure compliance with standards. The ideal candidate should have at least 3 years of operational experience, strong technical troubleshooting skills, and a relevant engineering degree. This role focuses on optimizing resources and maintaining high customer satisfaction levels.

Qualifications

• Minimum 3 years of working experience in operational related environment.
• Possessed valid Remote Pilot Certificate of Competency.

Responsibilities

• Manage daily branch operations and optimize resources.
• Develop staff and ensure compliance with standards.
• Maintain customer satisfaction.

Skills

Technical troubleshooting skills

Problem solving skills

Presentation skills

Competency in Microsoft Office

Education

Degree in Electronic, Mechanical, Aviation or any other engineering discipline

Job description

About Us

Aonic is an end-to-end drone solutions company. We began by providing drone services and has since evolved into a comprehensive solutions provider - creating our own drones, supplying major brands like DJI, and now expanding into distributing smart home products.

With expertise across B2B ad B2C segments, we deliver end-to-end solutions through six integrated verticals: agriculture, industrial, services, retail, academy and lifestyle.

At Aonic, our mission is to empower businesses and end users with innovative ecosystems that drive efficient living through smart technology.

About the Role

The Branch Supervisor is responsible for managing daily branch operations, optimizing resources, developing staff, ensuring compliance with standards, and maintaining customer satisfaction. The role requires technical troubleshooting, problem-solving, presentation skills, and a minimum of 3 years of operational experience, along with relevant certifications and a degree in engineering.

Key Responsibilities

• Administrating and maintaining the day-to-day functionality of the operational branch by optimizing the availability of the establishment, tools, facilities and people in achieving the project requirement and meeting the exponential growth opportunities.
• Deploy and action plans to achieve optimum effectiveness, efficiency, and qualitymanagement. This includes the people development and charting the career progression of the staff.
• Updating operation parameters and assigning responsibilities according to the
  competency’s matrix.
• Interacting with customer, interpreting their needs and requirements, and deliver the expectation in the fields.
• Reviewing the tasks and initiating the necessary corrective actions.
• Review and enrich processes to value add into quality management and customer benefits.
• Updating project's metrics and data collection to ensure the project trajectory remained on the course.
• Ensuring the project's compliance with the applicable codes, practices, policies,
  performance standards, and specifications.
• Commit and discharge duties in compliance with the ISO 9001 and CAD 6011 (II)
  Agricultural UAS Operations’ requirements and standards.
  
  

About You

• Technical troubleshooting skills.
• Problem solving skills.
• Presentation skills.
  
• Competency in Microsoft Office.
• Minimum 3 years of working experience in operational related environment.
• Degree in Electronic, Mechanical, Aviation or any other engineering discipline.
• Possessed valid Remote Pilot Certificate of Competency - Basic (RCOC-B), RCOC Module 2 (AGR) and any other certifications approved by Remote Pilot Training Organization (RPTO) by CAAM.