Branch Supervisor - Drone Technology (Kota Kinabalu)

Aonic; Kota Kinabalu; On-site; MYR 45,000 - 60,000; Full time

Job summary

Aonic, a leading drone solutions provider, is seeking a proactive Branch Supervisor to manage day-to-day branch operations in Kota Kinabalu. The ideal candidate will enhance operational effectiveness while ensuring high service standards and customer satisfaction. A Bachelor's degree and relevant supervisory experience in agriculture or agribusiness are required.

Qualifications

• Minimum 2 years of supervisory experience, preferably in agriculture or agribusiness.
• Ability to prioritize and manage time effectively.
• Strong customer service skills.

Responsibilities

• Administer daily operations for all sales activities.
• Develop professional relationships with customer contacts.
• Implement safety programs and provide training to enhance operations.

Skills

Customer Service

Problem Solving

Financial Analysis

Multitasking

Attention to Detail

Communication

Education

Bachelor’s Degree in Business Administration

Job description

About Us

Aonic is an end-to-end drone solutions company. We began by providing drone services and have since evolved into a comprehensive solutions provider - creating our own drones, supplying major brands like DJI, and now expanding into distributing smart home products.

With expertise across B2B and B2C segments, we deliver end-to-end solutions through six integrated verticals: agriculture, industrial, services, retail, academy, and lifestyle.

At Aonic, our mission is to empower businesses and end users with innovative ecosystems that drive efficient living through smart technology.

About the Role

We are seeking a proactive Branch Supervisor to oversee the day-to-day operations of our branch. The role involves optimizing the availability of tools, facilities, and personnel to meet project requirements and capitalize on growth opportunities. The ideal candidate will deploy action plans to enhance effectiveness, efficiency, and quality management, including staff development and career progression.

Key Responsibilities

• Administer daily operations for all sales activities.
• Develop professional relationships with all customer contacts.
• Determine profit and sales objectives and design strategies to maintain inventory levels and manage branch policies and procedures.
• Implement safety programs and provide training to employees to enhance operations and supervise efficient work.
• Manage marketing requirements and provide customer service and training to personnel.
• Ensure customer satisfaction, handle billing inquiries, and prepare sales documentation within specified timeframes.
• Organize safety meetings, adhere to safety regulations, and update product knowledge.
• Collaborate with HR to resolve personnel issues and stay updated on company products and services.
• Supervise staff, maintain workflow, achieve growth objectives, and develop project plans.
• Manage customer complaints, branch operations, and communication with events.
• Maintain service staff schedules, perform audits, and prepare reports.
• Uphold high service standards and ensure personnel follow SOPs and regulations.
• Ensure branch and assets are safe, clean, and hygienic.
• Manage staff across departments, monitor finances, and ensure ISO compliance.

About You

• Bachelor’s Degree in Business Administration or related field, or equivalent experience.
• Ability to multitask, prioritize, and manage time effectively.
• Creative problem solver who thrives on challenges.
• Ability to analyze financial data and transfer information.
• Support team members to achieve branch goals.
• Strong customer service skills.
• Attention to detail.
• Excellent communication skills.
• Minimum 2 years of supervisory experience, preferably in agriculture or agribusiness.