Branch Supervisor

Talent Recruit; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the Traditional Chinese Medicine (TCM) sector is searching for a Branch Supervisor to manage daily clinic operations and lead a dynamic team. The ideal candidate will possess strong leadership qualities and a passion for wellness, ensuring adherence to TCM guidelines and providing exceptional patient care.

Qualifications

• 2-3 years experience in leadership in clinic or wellness industry preferred.
• English, Mandarin, and Malay speaking required.
• Willingness to work weekends and public holidays.

Responsibilities

• Manage daily clinic operations and lead a team of practitioners.
• Ensure compliance with healthcare rules and TCM guidelines.
• Oversee patient care and handle complaints.

Skills

Leadership

Communication

Customer Service

Financial Management

Education

Experience in a leadership or supervisory role

Job description

Company Background:

We are representing our esteemed client in the Traditional Chinese Medicine (TCM) industry in their search for a dedicated and dynamic individual to join their growing team as a Branch Supervisor. We are seeking a candidate who is passionate about wellness and healthcare, with strong leadership capabilities and a hands-on approach to managing daily branch operations.

Responsibilities:

• Manage daily clinic operations to ensure everything runs smoothly
• Make sure the clinic follows local healthcare rules, TCM guidelines, and company policies.
• Keep track of stock like herbal products, acupuncture needles, and other clinic supplies.
• Ensure the clinic is clean, safe, and equipment is well-maintained.
• Lead and supervise a team of TCM practitioners, admin staff, and support personnel.
• Handle staff recruitment, hiring, and training based on company and TCM standards.
• Conduct performance reviews, give feedback, and help staff grow professionally.
• Make sure patients receive excellent service and handle complaints quickly.
• Oversee patient consultations, treatments, and follow-ups to ensure proper care.
• Help educate customers about TCM services and wellness tips.
• Work to increase clinic revenue and achieve sales goals.
• Monitor clinic financials, track key performance indicators (KPIs), and manage the budget.
• Ensure treatments meet medical standards and legal regulations.
• Perform regular checks to maintain high quality across all clinic operations.
• Make sure patient records are accurately kept and follow privacy laws.

Requirements:

• 2-3 years of experience in a leadership or supervisor role (clinic or wellness industry is a bonus)
• Having interest or knowledge in Traditional Chinese Medicine (TCM) is an advantage
  
• Must be able to speak and write in English, Mandarin, and Malay to talk to different patients.
  
• Willing to work on weekends and public holidays.
  
• 6 days a week, 10:00 AM to 6:30 PM
  

Interested candidate may apply online or send your resume to joyce@ talentrecruit.com.my.

Only shortlisted candidate will be notified.