Branch Services Executive (Contract) - Kuching (Life Insurance)

Generali; Kuching; On-site; MYR 150,000 - 200,000; Full time

Job summary

Generali is seeking a Branch Services Executive to deliver exceptional customer service and manage daily operations at their Kuching branch. The ideal candidate will possess a degree in a related field and have 1-3 years of relevant experience in customer service. This role involves handling inquiries, ensuring compliance, and maintaining a positive customer service image.

Qualifications

• Minimum 1-3 years' experience in customer service or administration, preferably in the insurance industry.
• Knowledge of the life insurance business and business rules.
• Ability to communicate effectively with all levels of internal and external customers.

Responsibilities

• Execute branch daily operations, handling inquiries and complaints.
• Ensure compliance with procedural requirements and customer service standards.
• Manage office supplies and report suspicious transactions.

Skills

Interpersonal skills

Customer service

Communication

Proactivity

Education

Degree in business related course, insurance, or its related discipline

Job description

Branch Services Executive (Contract) - Kuching (Life Insurance)

To provide reliable and responsive customer service to all our policyholders and agents. The service will include handling inquiries, complaints, customer retention, processing of new business submission, changes, reinstatements, administration of renewal payments and cashiering.

Responsibilities:

• Execute branch daily operations – to ensure that policyholder/agent’s inquiries on products and services are timely and accurately.
• Take charge of office supplies/maintenance whilst ensuring all procedural requirements are strictly adhered to.
• Proposal checking and receipting of payment
• Ensure premium collections are properly accounted for and banked in on a timely basis. Relevant reports, records and documents must be forwarded to Head Office timely for updating of accounts.
• Handling of Complaints – Provide intensive findings and work with process owner to resolve the complaint
• Customer Conservation for walk in customer or by telephone
• Business correspondence to policyholder and agents.
• Manage the Process of simple changes – Non-Financial changes
• Uphold Customer service image in line with ARA core attitudes and ensure proper housekeeping and security measures.
• Ensuring branch operations are in compliant to all Compliance matter and responsible for reporting of suspicious transaction to the AML Compliance Officer and/or Head of Department in line with the Anti-Money Laundering Act (AMLA) and Anti-Terrorism Financing Act (ATFA)

Requirements:

• Degree in business related course, insurance, or its related discipline
• Minimum 1-3 years’ experience in customer service or administration or a similar capacity, preferably in the insurance industry.
• Knowledge of the life insurance business.
• Business rules, administrative guidelines, and procedures
• Strong interpersonal and pleasant personality
• Confident and able to communicate effectively with all levels of internal and external customers.
• Proactive and able to work with minimum supervision to meet tight deadlines.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have in the insurance industry? How many years' experience do you have as a Life Insurance Executive? How many years' experience do you have as a customer services representative?

Insurance & Superannuation 1,001-5,000 employees

Generali is one of the largest global insurance and asset management providers. With over 190 years of insurance experience, we now serve 67 million customers in more than 50 countries worldwide. With a wide network of agents, partners, and branches nationwide, it is one of the largest general insurers in Malaysia, with close to 2 million customers. It strives to further its ambition of being a trusted lifetime partner and, more importantly, enable people to shape a safer and more sustainable future by caring for their lives and dreams. From business to home and mobility to health, it offers comprehensive protection solutions to bring genuine value to individuals, families, and businesses.

Generali is one of the largest global insurance and asset management providers. With over 190 years of insurance experience, we now serve 67 million customers in more than 50 countries worldwide. With a wide network of agents, partners, and branches nationwide, it is one of the largest general insurers in Malaysia, with close to 2 million customers. It strives to further its ambition of being a trusted lifetime partner and, more importantly, enable people to shape a safer and more sustainable future by caring for their lives and dreams. From business to home and mobility to health, it offers comprehensive protection solutions to bring genuine value to individuals, families, and businesses.

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