Branch Operations Executive (Kuching Branch)

Tokio Marine Life Insurance Malaysia Bhd; Kuching; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance provider in Malaysia is looking for a Branch Operations Executive. Responsibilities include ensuring smooth customer service operations, handling inquiries, and supporting marketing personnel. Candidates should possess a diploma or higher and have at least 1 year of experience in a related field, along with fluency in English and Bahasa Malaysia.

Qualifications

• Minimum 1 year experience in branch operations or related field.
• Must possess a Diploma, Bachelor's degree, or higher.
• Fluency in English and Bahasa Malaysia required.

Responsibilities

• Ensure smooth operational functions of the branch.
• Provide customer service support for inquiries and transactions.
• Handle financial and non-financial alterations efficiently.

Skills

Customer service

Data entry

Communication in English

Communication in Bahasa Malaysia

Education

Diploma or higher degree

Job description

Overview

Branch Operations Executive (Kuching Branch)

Ensure that the Branch's operations covering customer service and cashiering run smoothly and comply with Company policies, procedures, and regulatory requirements by working closely with the agency force and process owners of Life Operations at Head Office to deliver prompt, reliable & quality services to policyholders and agents.

Ensure all transactions comply with the Turn Around Time.

Provide administrative and sales support to marketing personnel in managing agency force.

Key Duties & Responsibilities

Perform Financial and Non-Financial alterations – Customer Service

Follow-up with agents and HO on pending cases

Handle inquiries from call-in/walk-in customers and agency force related to policy servicing matters

Handle various customer service tasks, for instance claims, upgrade/downgrade policy benefits & submit documents to HO

Scrutinize the proposal forms and perform data entry at branch level

Relief cashier to collect premium payments and print Official Receipts for both walked-in clients and agents

Prepare Day End Balancing, print and check reports for collection batches, prepare cheque’s bank-in slip, cash casting slip

To be cross trained in any operational functions from time to time in order to be versatile in the operations work of the branch

Undertake other work/duties as an when required

Requirements

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.

At least 1 year(s) of working experience in the related field is required for this position.

Preferably Executive specializing in Branch Operations or equivalent.

Required language(s): English, Bahasa Malaysia

Application Questions

Salary match

Number of applicants

Skills match

Your application will include the following questions:

• How many years' experience do you have as a Branch Operations Executive?
• Which of the following statements best describes your right to work in Malaysia?
• Do you have customer service experience?
• Do you have data entry experience?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?

Tokio Marine Life Insurance Malaysia Bhd. (TMLM) is an integral part of the Tokio Marine Group, holding a legacy of over 75 years in Malaysia. Today, with 16 branches nationwide, TMLM is dedicated to delivering innovative life insurance solutions, ranging from financial security to wealth enhancement, and to legacy planning. Our aim is to be the preferred life insurer trusted for generations.