Branch Manager (Yong Peng)

Hong Leong Bank Berhad; Johor; On-site; MYR 120,000 - 180,000; Full time

Job summary

Hong Leong Bank Berhad is seeking a Branch Manager to lead a busy branch in Malaysia. You will drive strategic planning, develop relationships with customers and partners, and motivate staff to achieve sales and service targets.

With a focus on customer satisfaction, compliance and operational excellence, you will set branch direction, coach the team, and deliver results that support the bank's growth and service standards.

Qualifications

• Minimum 5 years of related working experience, ideally in branch/customer service or wealth management roles.
• Strong people management and leadership skills with ability to coach a team.
• Excellent interpersonal, communication, organisational and planning abilities.
• Think-Act-Own attitude with focus on delivering planned and unplanned deliverables.

Responsibilities

• Drive networking and strategic planning to grow branch business.
• Maintain and build relationships with customers, prospects and partners.
• Set branch direction and goals; source new growth avenues and implement sales/marketing strategies.
• Provide leadership, coaching and development for branch staff to meet targets.
• Ensure customer satisfaction, compliance and optimal branch operations.

Skills

People management

Leadership

Sales target achievement

Interpersonal skills

Strategic planning

Job description

If you are looking to excel and make a difference, take a closer look at us…

An exciting opportunity is now available for suitable candidates to take the next step in their career to enhance their strategic planning, business development and stakeholder management (employee, customer, community) skills as a Branch Manager!

Your New Role

In your new role as Branch Manager, you will

• Drive Impact and Influence through Networking and Strategic Planning


• You will use your Impact and Influence, Networking Skills to maintain and build relationships with existing and new to Bank customers, prospects and business partners.


• Your Strategic Planning Skills will create new business opportunities and help to implement tactical sales and marketing strategies, as well as set your team’s direction and goals in order to source for new avenues for business growth.


• Share Your Passion to Lead, Develop Yourself and Others


• You are passionate in Developing Yourself and Others by providing coaching and guidance to staff to improve their competencies.


• You provide Leadership by fostering strong teamwork amongst all branch personnel and managing the sales performance of all staff to meet your overall branch KRA.


• Cultivate A Laser Focus on Results and Customers


• You are Results Oriented and Customer-Focused and strive to maintain this by working closely with the CSOM to monitor banking operations to ensure delivery of customer satisfaction, compliance of relevant guidelines & policies, complaint handling and credit risk management


• Deliver Good Business Etiquette and Image to customers and the community


• Good Business Etiquette and Image is important to you. This means ensuring your branch passes the branch audit (mandatory) and ensuring your branch’s security is in good order.


• Possess sound and up-to-date Product Knowledge of all consumer products.

What You’ll Need To Succeed

• With minimum of 5 years of related working experience, ideally in a Branch Customer Service, Mortgage Direct Sales or Wealth Management Relationship role


• Strong people management and leadership skills; with ability to guide and train a team of staff to achieve sales target and service standards.


• Good interpersonal and communication, organisational and planning skills.


• Welcome new challenges and possess a ‘Think-Act-Own’ attitude to see through planned and unplanned deliverables to completion

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.