Branch Manager, Retail Sales

Different Technologies Pty Ltd.; Ipoh; On-site; MYR 250,000 - 300,000; Full time

Job summary

An established industry player is seeking a dynamic leader to support their sales team and enhance customer experiences. In this role, you will collaborate with the Branch Manager to achieve sales targets while developing consultative relationships that prioritize customer satisfaction. Your expertise in management and business development will be crucial in implementing effective strategies to drive sales and profitability. This position offers a unique opportunity to influence the customer journey and lead a passionate team in a fast-paced environment. If you are a strategic thinker with a strong commercial mindset, this role is perfect for you.

Qualifications

• 5+ years in management/business development/sales in e-commerce/automotive/retail.
• 3+ years leading sales teams in dynamic environments.

Responsibilities

• Support Branch Manager to achieve sales targets and improve customer experience.
• Lead the sales team and implement strategies for sales and profitability.

Skills

Management

Business Development

Sales

Communication Skills

Strategic Thinking

Job description

About You

In this role you will support the Branch Manager to achieve sales target

Your Day-to-Day

• Developing consultative relationships designed to ensure that the customer experience is at the forefront of all business decisions
• Achieve a variety of objectives for the assigned district by collaborating effectively to improve the fixed operations overall customer experience, retention, and profitability.
• Facilitate daily huddle to understand the Sales team’s challenges and to provide direction/solutions
• Implementation of quarterly, monthly, weekly, and daily strategies and initiatives to achieve development, sales, and profitability goals
• Evaluates customer experience based on data and observations, and steers continuous improvements / problem resolution to build customer loyalty.
• Provide a framework, and support, for the Retail Sales in the development, achievement, and evaluation of Vehicle Sales management strategies and objectives.
• Establish the execution of operation excellence to maximize the acquisition and support of Retail Sales partners / customers, sales efficiency, and great customer experiences
• Provide clear and inspirational leadership to motivate and develop the team to deliver high quality, Sales‐centric efforts

Your Know-How

• 5 years of experience in a management / business development / sales in a leading e-commerce / automotive / retail company, ideally with P&L and / or performance responsibility
• 3 years of experience in leading (sales) teams in a dynamic environment
• A strong track record of scaling and structuring full-scope sales organizations
• Experience in dealing with external partners and B2C customers at all levels
• Proven track record through above-average performance at individual and team level
• A commercial mindset with excellent communication and sales skills
• Strategic thinker who effectively uses data, logic, and instinct to identify problems, and implement solutions