Branch Manager (Regular - M)

RHB Bank; Perak; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading financial institution in Malaysia is seeking a Manager for branch sales and operations. The candidate will develop and implement strategies to meet sales targets and engage with local communities, promoting the Bank's products. Responsibilities include managing staff, customer service, and ensuring compliance with policies. Ideal candidates will have a strong sales background and leadership experience to foster a high-performance team environment.

Qualifications

• Experience in sales management within the banking industry.
• Strong leadership skills and ability to train branch staff.
• High customer service standard and complaint resolution skills.

Responsibilities

• Develop and manage branch sales and operations plan.
• Lead visitations and engagements with local business communities.
• Ensure high customer service standards in line with bank policies.

Job description

• Develop, implement and manage the branch sales and operations plan to achieve the branch target
• Lead and manage visitations and engagements with local business communities
• Jointly organize sales activities and campaigns with Regional Sales Heads and marketing teams to promote Bank’s products especially Deposit, Wealth and e-Banking/Solution and to engage and grow local SME/commercial/corporate customers
• Set, review and communicate sales targets to all levels of staff across the branch
• Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met
• Maintain awareness of competitor activity and industry best practices
• Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products)
• Develop and maintain network of business contacts with local consumer, affluent and SME customers

People Management

• Promote the core values of the Bank
• Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix
• To adequately train and develop branch staff

Customer Service Management

• Ensure clear customer focus high customer service standard, in line with the quality and standards set by the Bank
• Resolve customers’ complaints and attend to requests in a timely manner

Compliance

• Ensure no adverse reports on the Branch audit findings
• Ensure compliance of policies and procedures set by the Bank