Branch Manager (Nationwide)

AFFIN Group; Sepang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Join AFFIN Group as a Branch Manager and make a difference in the financial services landscape. You will oversee branch operations, manage sales targets, and ensure compliance while leading and developing a dedicated team. This role is critical in enhancing customer service and achieving business profitability.

Qualifications

• Proven experience in managing branch operations and sales.
• Strong customer service skills.
• Experience in compliance and regulatory requirements.

Responsibilities

• Manage daily branch operations and personnel.
• Achieve sales targets for deposits, loans, and credit cards.
• Ensure compliance with regulatory requirements and internal controls.

Skills

Sales Target Achievement

Customer Service Excellence

Personnel Management

Financial Management

Education

Bachelor's Degree in Business or Finance

Job description

Create the future with Affin! You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

Job Purpose

Managing and overseeing branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis. Accountable for Branch Sales turnover, to improve business profitability and cost management to maximize results and achieve peak performance levels.

Accountabilities

Financial

• Drive and achieve overall Branch Sales Target
• Deposit
• Investment
• Loans – ASBF, SMART MONEY & Education loan
• Bancassurance & Banca Takaful product
• Credit Card
• Business referrals
• Prevention of Fraud and Losses (internal and external)
• Effectively control costs as per budget

Process

• Ensure that every staff discharges duties in accordance with:
• Branch Manual
• BNM Guidelines and Other Regulatory / Statutory Requirements
• Internal control processes & procedures
• Ensure satisfactory audit ratings
• Ensure audit findings are resolved within specified time frames
• Monitor submission of reports within the specified time
• Act as BCM Coordinator and perform Business Continuity Plan & Call Tree Exercise
• Act as Business Compliance Officer (BUCO) Representative
• Act as CLO (Complaint Liaison Officer)
• Act as Branch OSHA Coordinator
• Ensure compliance on regulatory and non-regulatory requirements by conducting coaching

Customer

• Ensure efficient customer service levels in accordance with SLA
• Ensure timely replies to customers and CCQ
• Resolve any complaints within SLA
• Ensure accuracy in service delivery

People

• Resource management:
• Annual leave
• Attendance
• Branch meetings
• Provide training/briefing on products and identify training needs
• Recruitment of staff
• Staff development and coaching
• Ensure knowledge and understanding of KPIs and JDs among all staff
• Performance and productivity tracking at all levels including staff appraisals

Other Responsibilities

• Manage and undertake ad-hoc assignments
• Alternate key holder to Vault & Self Service Terminal
• Organize or participate in CSR activities within the branch community
• Ensure cleanliness, safety, and security of the bank’s premises and SSL area
• Perform relief duties as required or in the absence of ABM

Learning & Growth

• Contribute to any special projects organized by Head Office
• Attend training on compliance, regulatory, product knowledge, customer service, and personal development
• Incorporate AFFINBANK’s DNA into all staff in the branch and uphold teamwork spirit
• Identify potential staff for succession planning