Branch Manager (Bukit Mertajam)

GD Express; Seberang Perai; On-site; MYR 250,000 - 300,000; Full time

Job summary

An established industry player is seeking a dynamic Branch Manager to oversee operations and drive business growth. In this pivotal role, you will manage day-to-day activities, lead a team, and ensure customer satisfaction while implementing strategies for continuous improvement. Your leadership will be key in optimizing resources and achieving business goals. If you are an aggressive self-starter with a proven track record in branch management and possess excellent interpersonal skills, this opportunity is perfect for you to make a significant impact in a fast-paced environment.

Qualifications

• Minimum 2 years of experience in sales and people management.
• Proven track record in branch management or similar leadership roles.

Responsibilities

• Oversee day-to-day operations and manage branch staff.
• Implement initiatives to enhance productivity and reduce costs.
• Monitor KPIs and ensure compliance with company policies.

Skills

Sales Management

People Management

Financial Management

Problem-Solving

Leadership Skills

Interpersonal Skills

Education

Degree in any field

Job description

The Branch Manager is responsible for overseeing day-to-day operations, customer accounts, contract terms, financial measures, KPIs, and branch staff, including employees and contract delivery drivers.

Key Responsibilities:

1. Implement continuous improvement initiatives to enhance productivity, reduce operating costs, streamline processes, and collaborate effectively to provide seamless, high-quality customer service aligned with strategic business goals.
2. Manage the full employee and contract driver lifecycle, from recruitment to resignation, ensuring compliance with company policies, customer requirements, and applicable laws.
3. Identify and secure new customers to support rapid business expansion.
4. Oversee resource allocation, including personnel, equipment, and facilities, to ensure optimal utilization.
5. Perform additional sales activities or projects as assigned by superiors.
6. Monitor and analyze KPIs such as on-time deliveries, delivery accuracy, customer satisfaction, and operational costs; take corrective actions as needed.
7. Ensure branch and staff safety, manage security tools, and maintain cleanliness and proper facilities.
8. Collaborate with other departments, submit timely reports, and manage staff supplies.
9. Oversee activities of hired agents and services of GDEX point-of-presence (POP) within the designated branch.

Requirements/Skills:

• Degree in any field.
• Own transport.
• Minimum of 2 years of experience in sales and people management, with a proven track record in branch management or similar leadership roles.
• Aggressive self-starter capable of working independently with minimal supervision.
• Ability to work effectively under pressure.
• Fluency in Mandarin is an advantage.
• Strong leadership skills with the ability to motivate and develop teams.
• Excellent interpersonal and customer service skills.
• Proficiency in financial management, operational planning, and problem-solving.
• Ability to manage multiple tasks efficiently and accurately.

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Your application will include the following questions:

• Which statement best describes your right to work in Malaysia?
• What is your expected monthly basic salary?
• What qualifications do you have?
• How many years of experience do you have as a branch manager?
• How many years of people management experience do you have?