Branch Manager

AFFIN Group; Pahang; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading financial services provider in Malaysia is seeking a Branch Manager to oversee personnel and operations. This role requires driving sales targets, ensuring compliance with regulatory standards, and maintaining high levels of customer service. Candidates should have proven experience in branch management and a commitment to staff development.

Qualifications

• Proven experience in managing branch operations and personnel.
• Ability to drive sales and achieve business profitability.
• Strong understanding of regulatory compliance and customer service standards.

Responsibilities

• Manage and oversee branch personnel and operations.
• Drive overall branch sales performance.
• Ensure compliance with regulatory requirements.
• Maintain high customer service standards.
• Conduct staff performance reviews.

Skills

Branch management

Sales target achievement

Customer service

Compliance monitoring

Staff training and development

Job description

Join Affin and Shape the Future

We continuously innovate to transform our financial services landscape, making banking better and easier. Join us at AFFIN, where open minds meet and be inspired by a shared commitment to excellence. You too can make a difference.

Job Purpose

Manage and oversee branch personnel, supervise branch operations, and ensure efficient daily operations. Responsible for Branch Sales turnover, improving business profitability, and cost management to maximize results and achieve peak performance levels.

Accountabilities

Financial

• Drive and achieve overall Branch Sales Target
• Deposit, Investment, Loans (ASBF, SMART MONEY & Education loan)
• Bancassurance & Banca Takaful products
• Credit Card, Business referrals
• Prevention of Fraud and Losses (internal and external)
• Control costs as per budget

Process

• Ensure staff duties align with Branch Manual, BNM Guidelines, and other regulatory requirements
• Maintain satisfactory audit ratings and resolve findings promptly
• Monitor report submissions
• Act as BCM Coordinator and perform Business Continuity Plan & Call Tree Exercise
• Serve as Business Compliance Officer (BUCO) and Complaint Liaison Officer (CLO)
• Coordinate OSHA activities
• Ensure regulatory and non-regulatory compliance through coaching

Customer

• Maintain efficient customer service as per SLA
• Respond promptly to customer inquiries and complaints
• Ensure accuracy in service delivery

People

• Manage resources: leave, attendance, staff recruitment, training, and development
• Conduct staff performance and productivity reviews

Other Responsibilities

• Manage ad-hoc assignments and relief duties
• Organize CSR activities
• Ensure safety, security, and cleanliness of premises

Learning & Growth

• Participate in special projects and training programs
• Uphold AFFINBANK’s values and team spirit
• Identify staff for succession planning