Branch Manager

AFFIN Group; Johor Bahru; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading financial services group is seeking a Branch Manager to lead operations in Johor Bahru. The role focuses on maximizing branch performance through effective management of staff and sales strategies. This position offers the opportunity to make a significant impact within the team and the community, ensuring customer satisfaction and adherence to regulatory standards.

Qualifications

• Experience in managing bank operations and personnel.
• Strong background in sales and customer service.
• Familiarity with regulatory compliance and risk management.

Responsibilities

• Oversee branch operations to ensure efficient daily functioning.
• Drive sales targets across products such as loans and investment.
• Train staff on compliance and operational procedures.

Skills

Leadership

Sales Management

Customer Service

Regulatory Compliance

Education

Bachelor's Degree in Finance or related field

Job description

Join Affin and Create the Future!

We continuously innovate to transform our financial services landscape, making banking better and easier. Join us at AFFIN, where open minds meet and great work is inspired. You too can make a difference.

Job Purpose

Manage and oversee branch personnel, supervise branch operations, and ensure efficient daily operations. Responsible for branch sales turnover, improving business profitability, and cost management to maximize results and achieve peak performance.

Accountabilities

Financial

• Drive and achieve overall branch sales targets
• Deposit, Investment, Loans (ASBF, SMART MONEY & Education loan), Bancassurance & Banca Takaful products, Credit Card, Business referrals
• Prevention of fraud and losses (internal and external)
• Control costs in accordance with the budget

Process

• Ensure staff duties comply with the Branch Manual, BNM Guidelines, and other regulatory requirements
• Maintain satisfactory audit ratings and resolve audit findings promptly
• Monitor report submissions within deadlines
• Act as BCM Coordinator and perform Business Continuity Plan & Call Tree exercises
• Serve as Business Compliance Officer (BUCO) and Complaint Liaison Officer (CLO)
• Coordinate OSHA compliance and conduct coaching on regulatory requirements

Customer

• Maintain efficient customer service levels according to SLA
• Respond to customer inquiries and resolve complaints promptly
• Ensure service accuracy

People

• Manage resources including leave, attendance, and staff recruitment
• Provide product training and identify training needs
• Develop staff through coaching and performance tracking
• Conduct staff appraisals and ensure understanding of KPIs and JD

Other Responsibilities

• Undertake ad-hoc assignments and relief duties as required
• Manage CSR activities and ensure safety and security of premises
• Alternate key holder for vault and self-service terminals

Learning & Growth

• Participate in special projects organized by Head Office
• Attend training on compliance, regulations, products, and customer service
• Uphold AFFINBANK’s DNA and team spirit
• Identify potential staff for succession planning