Branch Customer Service Executive (Melaka)

MCIS Life; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a leading life insurance company committed to helping people secure their financial future. The Customer Service Executive plays a crucial role in delivering excellent service and managing client relationships, contributing to the company's mission of 'People Helping People'. This role requires effective communication skills and a strong customer service orientation.

Qualifications

• Pleasant disposition and good communication skills required.
• Must have relevant qualifications and customer service experience.
• Computer literacy is essential, especially in MS Office.

Responsibilities

• Provide customer service and support for policyholders.
• Process new business applications and ensure timely turnaround.
• Manage claims and assist customers with their inquiries.

Skills

Communication

Customer Service

Proficiency in English

Proficiency in Bahasa Malaysia

Education

Degree or Diploma in relevant discipline

Tools

MS Word

MS Excel

Job description

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MCIS Life stays true to the essence of life and medical insurance; the idea that one person can make a difference in the lives of others. Our brand promise,#PeopleHelpingPeople, encapsulates that ethos. We cultivate trustworthy, caring, and respectful relationships with our customers. Motivated by their future security, we embrace a progressive mindset and innovative thinking. Through family-minded insurance products, we forge a path toward a brighter tomorrow

WHY JOIN US?

Step forward and take charge of your career!

Aside from being firm believers of helping people secure their financial future, we believe our people are our greatest assets. With#PeopleHelpingPeopleas the core of our brand, we want to help our people by taking their needs into account as well.

1.To provide prompt, courteous and satisfactory customer service to conserve existing policyholders and agents whilst preserving the confidentiality of customer information.

2.Responsible for the day to day operation in respect of collection of funds, issuance of receipt, reconciliation and cancellation of receipts.

3.To process New Business application from agents by performing data entry, quality check and scanning.

4.To process and approve policy loan applications from customers according to the MCIS Authority Manual and within internal turnaround time.

5.To process and approve investment linked partial withdrawal, full withdrawal and switching according to the MCIS Authority Manual and within internal turnaround time.

6.To process all surrender request in a timely manner within internal turnaround time.

7.To register claim applications at branch level according to internal standard operating procedure and within internal turnaround time.

8.Ensure all servicing request from customers are scanned and indexed into the imaging system.

9. To assist as a relief staff in any other branch or Head Office as required by the management.

10. Ensure all management reports are submitted on a timely basis without fail according to the timelines / schedule stipulated.

11.Ensure active participation in policy conservation activity for direct method of payment, surrender and lapse policies.

12. To actively promote the direct channel products to all, walk in customers.

13. To undertake any other tasks assigned by the Superior from time to time and provide any service required by the sales team or Business Development Manager.


JOB REQUIREMENTS

1. Possess a minimum Degree of relevant discipline / Diploma or professional certification.

2. Pleasant disposition and good communication skills.

3. Proficient in English and Bahasa Malaysia, both written & spoken.

4. Must be able to work under minimal supervision.

5. Computer literate with proficiency in MS Word and Excel*.

6. Pass PCE and CEILI will be an added advantage.

Join MCIS Life: Make a Meaningful Impact

Join MCIS Life for a rewarding career where you can make meaningful impact on the lives of others. We are seeking driven individuals who are eager to contribute to our high-performance culture through our S.A.A.T. strategy, encapsulated in our motto: 'Every Second Unlocks a New You: Transforming Attitudes and Shaping the Right Mindset.'

At MCIS Life, we believe that our people are our greatest assets, and we are committed to fostering an inclusive environment that empowers you to grow and succeed. We prioritize creating a diverse, equitable, and inclusive workplace where every employee feels valued and respected, ensuring equal opportunities for professional growth and development. Diversity is celebrated as a source of strength and innovation, and we are dedicated to ongoing efforts to eliminate discrimination, bias, and harassment in all its forms.

If our mission and your mission are aligned, please apply: https://www.mcis.my/about-us/career

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Service Executive? Do you have customer service experience? Which of the following Microsoft Office products are you experienced with? How many years' experience do you have in the insurance industry?

While we’re in the business of helping people secure their financial future, we don’t forget our own people too, for we believe they are our greatest assets. We pride ourselves in being customer-centric, that means putting people first.

Accordingly, we’re looking for people who share this same attitude.

At MCIS Insurance, we provide an atmosphere of inclusion, collaboration and innovation that enables individuals to contribute to the overall success of the business through their unique strengths, skills and talents. Our people are the driving force behind the company; it is their commitment and passion that lends to the continuous success of our business.

As a member of the Sanlam Group, MCIS Insurance works closely with its parent company whilst allowing inter-company career opportunities across the Group, in offices around the world. The Sanlam Group is a South Africa-based fully-diversified financial services company, which includes insurance, financial planning, retirement, trust, wills, short term insurance, asset management, capital market activities, investment and wealth.

STEP UP & TAKE CHARGE OF YOUR CAREER

While we’re in the business of helping people secure their financial future, we don’t forget our own people too, for we believe they are our greatest assets. We pride ourselves in being customer-centric, that means putting people first.

Accordingly, we’re looking for people who share this same attitude.

At MCIS Insurance, we provide an atmosphere of inclusion, collaboration and innovation that enables individuals to contribute to the overall success of the business through their unique strengths, skills and talents. Our people are the driving force behind the company; it is their commitment and passion that lends to the continuous success of our business.

As a member of the Sanlam Group, MCIS Insurance works closely with its parent company whilst allowing inter-company career opportunities across the Group, in offices around the world. The Sanlam Group is a South Africa-based fully-diversified financial services company, which includes insurance, financial planning, retirement, trust, wills, short term insurance, asset management, capital market activities, investment and wealth.

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