Boutique Manager, Rado

The SWATCH Group; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading watch manufacturer in Kuala Lumpur is seeking a Boutique Manager to provide effective leadership to the boutique team, drive sales, and ensure operational excellence. Responsibilities include coaching staff, meeting boutique targets, maintaining compliance with operational standards, and overseeing inventory management. Ideal candidates should be effective communicators with strong leadership skills and a focus on customer engagement.

Responsibilities

• Provide leadership to the Boutique team and communicate objectives clearly.
• Coach team members to achieve individual and collective goals.
• Ensure boutique standards are maintained, including staff appearance.
• Exceed boutique targets and attract clients through strategic clienteling.
• Maintain boutique operations including cleanliness and compliance.
• Oversee daily cash handling and financial controls.
• Ensure accurate stock levels and monitor inventory effectively.

Job description

Job description

Team Leadership

• Provide clear leadership to the Boutique team by effectively communicating objectives, individual responsibilities, expected outcomes, brand standards, and operational procedures. Assign tasks accordingly, monitor progress, and ensure ongoing communication.
• Coach each team member to achieve both individual and collective goals through regular team meetings, on-the-job training, performance appraisals, proactive identification of training needs, task delegation, and consistent feedback.
• Oversee staff appearance and conduct to ensure compliant with company policies and boutique standards, including uniform, grooming, language, and overall presentation.

Sales and Business Development

• Exceed boutique targets in accordance with brand’s retail strategy while ensuring full compliance with Group procedures, and relevant legal, fiscal, and customs regulations.
• Attract and convert target prospects into boutique clients. Identify growth opportunities and propose clienteling strategies through effective use of the CRM system. Collect, update, and manage client information, and oversee the clienteling activities performed by Sales Consultants.
  

Boutique Operations

• Ensure the boutique is well-maintained, including cleanliness, visually appealing displays, and adherence to Visual Merchandising (VM) guidelines.
• Comply with the Group's and Brand's procedures as outlined in the Retail Manual. Identify operational challenges and propose effective solutions to ensure smooth store operations at all times.
• Safeguard the security and proper maintenance of the timepiece stock.
  

Finance

• Oversee daily cash handling, sales reconciliation, and banking procedures.
• Ensure compliance with internal controls, audit requirements, and financial protocols.
  

Inventory Management

• Ensure accurate stock levels through regular cycle counts and annual inventory.
• Monitor stock movements, transfers, and replenishments in coordination with logistics.
• Prevent shrinkage through effective security measures and loss prevention practices.