Boutique Manager

OMEGA SA; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

OMEGA Malaysia is seeking a Boutique Manager to lead a distinguished team and enhance customer experiences in luxury retail. This role involves overseeing operations, developing sales strategies, and cultivating strong VIP client relationships, making it an exciting opportunity in a legendary Swiss brand.

Qualifications

• Minimum 5 years retail experience in the luxury sector preferred.
• Proven staff management experience.
• Luxury watch industry knowledge is an advantage.

Responsibilities

• Oversee overall management and operations of the boutique.
• Provide exceptional customer service and build client relationships.
• Develop and implement sales strategies to meet targets.

Skills

Customer Service

Client Relationship Management

Organisational Skills

Time Management

Team Player

Education

Recognized educational qualification or certificate relevant to the position

Job description

The Company

About OMEGA

Since 1848, innovative watchmaking has been the cornerstone of OMEGA’s heritage but it is also inspired by sports timekeeping, the conquest of space and of course its enviable role in support of the world’s favourite spy. Thanks to OMEGA’s pioneering spirit and iconic designs, the brand has established a reputation for quality and luxury that is renowned worldwide.

Job Description

About the role

Omega Malaysia is looking for a Boutique Manager who’s not just experienced—but inspired. This is more than a job; it’s a chance to represent a legendary Swiss watchmaking brand, lead a dynamic team, and create unforgettable moments for every customer who walks through their doors.

You'll be at the forefront of a legendary brand, driving performance, elevating service standards, and shaping the future of luxury retail in Malaysia.

What You'll Be Doing

• Overseeing the overall management and operations of the boutique, including staff scheduling, inventory management, and financial reporting
• Providing exceptional customer service and building strong relationships with clients
• Developing and implementing sales strategies to drive revenue and meet targets
• Coaching and mentoring the boutique team to enhance their skills and performance
• Ensuring the boutique maintains high standards of visual merchandising and brand presentation
• Collaborating with the regional team to execute marketing and promotional activities
• Monitoring and analysing sales data to identify opportunities for growth and improvement
• Be responsible for solving problems that impact boutique’s service, efficiency and productivity
• Oversee the organisation, refill and storage of back up stock, visual merchandising material, product packaging, instruction booklets and warranties
• Lead the development and maintenance of a client database through demonstrated sales performance
• Oversee boutique and individual client VIP relationships and ensure adequate focus on building local clientele VIP relationships
  
  
  

Profile

• Minimum 5 years retail experience in the luxury sector preferred
• Proven staff management experience
• Highly developed and proven customer service and client relationship skills
• Excellent organisational skills
• Excellent oral and written communication skills
• Good time management skills
• Team player
• Luxury watch industry knowledge and experience is a distinct advantage
  
  
  

Professional Requirements

• Possess a recognized educational qualification or certificate appropriate to the position
• Good computer literacy skills
  
  
  

Job Location: Lorong Kuda, 50088 Kuala Lumpur, Malaysia (Kuala Lumpur)

Company Address: The Swatch Group (Malaysia) SDN BHD Level 22 Wisma Goldhill 67, Jalan Raja Chulan MY-50200 Kuala Lumpur Malaysia