Boutique Manager

The SWATCH Group; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading luxury watch brand, Breguet, is seeking a Boutique Manager to lead their team in Kuala Lumpur. This role involves driving sales, managing client relationships, and ensuring operational excellence in a prestigious retail environment.

Qualifications

• Experience in luxury retail management and team leadership required.
• Strong communication and interpersonal skills.
• Ability to exceed sales targets and implement strategies.

Responsibilities

• Lead and train the boutique team to meet operational objectives.
• Exceed retail targets while ensuring compliance.
• Manage client relationships and ensure exceptional service.

Skills

Leadership

Client Relationship Management

Team Building

Sales Strategy

CRM Knowledge

Job description

Job description

About the role

Breguet, a name synonymous with innovation, unmatched craftsmanship, and horological mastery, is seeking a passionate and experienced Boutique Manager to lead their boutique team in Malaysia.

This is a unique opportunity to represent one of the most prestigious watchmaking maisons in the world and deliver an exceptional client experience that reflects their rich heritage and commitment to excellence.

What You'll Be Doing

• Provide clear leadership to the Boutique team by effectively communicating objectives, individual responsibilities, expected outcomes, brand standards, and operational procedures. Assign tasks accordingly, monitor progress, and ensure ongoing communication
• Strategically build a high-performing team by sourcing potential candidates, leading recruitment efforts, and ensuring a smooth onboarding experience. From day one, integrate new hires into the Breguet family and provide thorough training
• Exceed boutique targets in accordance with brand’s retail strategy while ensuring full compliance with Group procedures, and relevant legal, fiscal, and customs regulations
• Design and implement tailored programs to acquire high-potential customers and effectively manage the client lifecycle
• Foster lasting relationships and cultivate loyalty with clients as a member of the Breguet family, by delivering exceptional service to both new and existing VIP customers
• Identify growth opportunities and propose clienteling strategies through effective use of the CRM system
• Collect, update, and manage client information, and oversee the clienteling activities performed by Sales Consultants
• Ensure the boutique is well-maintained, including cleanliness, visually appealing displays, and adherence to Visual Merchandising (VM) guidelines
• Identify operational challenges and propose effective solutions to ensure smooth store operations at all times
• Safeguard the security and proper maintenance of the timepiece stock