Billing & Operations Specialist: Data, SLA & Optimization

TopNotch HR Consulting Firm; Kuala Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading consulting firm in Kuala Selangor is seeking a candidate with expertise in billing data management and business operations. In this role, you will gather and verify billing data, review discrepancies, and support the onboarding of Salesforce CRM. The ideal candidate will have a Bachelor’s Degree and 2-4 years of relevant experience, with strong communication skills and proficiency in Excel or Google Sheets. This dynamic role offers opportunities for process improvement and collaboration within a fast-paced environment.

Qualifications

• 2–4 years of experience in business operations, preferably with finance exposure.
• Able to present effectively and work in fast-paced environments.

Responsibilities

• Gather and verify billing data from internal systems.
• Review and correct billing discrepancies.
• Calculate billing based on contracts and pricing.
• Collaborate with internal teams to resolve disputes.
• Maintain documentation and pre-billing SOPs.
• Identify opportunities for process improvement.
• Ensure compliance with sales operations procedures.
• Support onboarding and use of Salesforce CRM.
• Monitor CRM data accuracy for sales teams.
• Assist with ad hoc operations tasks.

Skills

Strong communication skills in English

Proficient in Excel/Google Sheets

Detail-oriented

Problem-solving skills

Education

Bachelor’s Degree in any field

Job description

A leading consulting firm in Kuala Selangor is seeking a candidate with expertise in billing data management and business operations. In this role, you will gather and verify billing data, review discrepancies, and support the onboarding of Salesforce CRM. The ideal candidate will have a Bachelor’s Degree and 2-4 years of relevant experience, with strong communication skills and proficiency in Excel or Google Sheets. This dynamic role offers opportunities for process improvement and collaboration within a fast-paced environment.