Bilingual Medical Interpreter for Health Tourism

KPJ Sabah Specialist Hospital; Malaysia; On-site; MYR 42,000 - 66,000; Full time

Job summary

KPJ Healthcare Berhad is seeking a patient interpreter and liaison to support patients and visitors, bridging communication between patients and clinical staff and hospital services. The role also supports health tourism and international patient services.

Responsibilities include interpretation during consultations, translation of documents, assisting with registrations and admissions, and coordinating care for international patients while maintaining confidentiality and compliance with

Responsibilities

• Provide interpretation services for patients during consultations, admissions, investigations, procedure and discharge processes.
• Translate medical reports, consent forms, hospital documents, marketing materials and correspondence to English/Malay and vice versa.
• Assist patients with registration, appointment arrangements, admission, billing and discharge procedures.
• Serve as the main liaison officer for patients and their families during their stay in the hospital.
• Respond to customer inquiries, complaints, and feedback professionally and promptly.
• Coordinate appointments, investigations, procedures, transportation, accommodation and follow-up arrangement for international patients when required.
• Support the Health Tourism services in handling communication with agencies, embassies, insurance companies and business partners.
• Assist in promoting hospital services to markets through customer engagement and, marketing activities.
• Participate in hospital events, exhibitions, roadshows and promotional activities related to health tourism.
• Maintain proper records, reports, patient documentation and services correspondence.
• Ensure confidentiality of patient information and compliance with hospital policies and procedures.
• Provide administrative and operational support to the Business Growth & Marketing Services as assigned by the Management.
• To carried out duties as an employee as stipulated in Occupational Safety and Health Act and Regulations 1994 :- To take reasonable care at work for the safety of yourself and other persons. To cooperate with your employer or any other person in the discharge of any duty. To wear or use any protective equipment or clothing provided by the employer To comply with any instruction or measure on occupational safety and health.
• Participate actively in any other new service that is introduced
• Ensure all policies and procedures of ISO 9001:2008, ISO 14001:2004, OHSAS 18001:2007 are adhered to and records maintained, if and when programs are implemented.
• Ensure to actively participate in all 5S activities
• Ensure the policies on patients and family's right are addressed at all times.
• Ensure compliance to Patient Safety Goals as safety improvement measure recommended by World Alliance for Patient Safety (2008)
• Ensure adhere to Standard People Practice (SPP)
• Ensure PDPA form signed by the patient.
• To perform any other duties as and when required by the management.

Job description

KPJ Healthcare Berhad is seeking a patient interpreter and liaison to support patients and visitors, bridging communication between patients and clinical staff and hospital services. The role also supports health tourism and international patient services.

Responsibilities include interpretation during consultations, translation of documents, assisting with registrations and admissions, and coordinating care for international patients while maintaining confidentiality and compliance with