Become a Luxury Brand Evaluator in Johor Bahru, Malaysia

CXG; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join an innovative firm as a luxury brand evaluator and transform your passion for premium brands into a rewarding freelance career. In this flexible role, you will assess customer experiences with iconic luxury names, providing valuable feedback that shapes the future of fashion, beauty, and more. Whether you prefer in-store evaluations or online assessments, your insights will drive improvements in service quality. This position offers the freedom to choose your assignments and work on your own schedule, making it an ideal opportunity for those who appreciate the luxury market and want to contribute to enhancing customer experiences.

Benefits

Flexible Working Hours

Frequent Opportunities

Compensation for Evaluations

Qualifications

• Must be 18 years or older and a current customer of premium brands.
• Punctual, organized, detail-oriented, and reliable.

Responsibilities

• Evaluate luxury brands by visiting stores or shopping online.
• Provide feedback on customer experiences through questionnaires.

Skills

Attention to Detail

Customer Experience Evaluation

Reliability

Organizational Skills

Education

High School Diploma

Job description

Turn your passion for luxury into a career opportunity! Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic names like Louis Vuitton, Dolce & Gabbana, Bentley, Prada, Versace, and more!

About the Role:

As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.

• Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.

What you will be doing:

• Choose your assignments - align your missions with your personal preferences and profile.
• Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.
• Observe carefully - check the ambiance, service quality, and overall customer experience.
• Provide honest feedback - use our platform to share your observations through questionnaires.

Requirements

• Must be 18 years of age or older.
• Current customer of premium and luxury brands.
• Not currently under contract with any retail brands, to ensure impartiality.
• Punctual, organized, detail-oriented, and reliable.
• Observant and passionate about customer experience.
• No prior experience is required; we value honest feedback from genuine customers.

Benefits

• This is a freelance, project-based position.
• Flexible working hours.
• Compensation for Non-Purchase Evaluations: Earn a fee based on mission complexity.
• Compensation for Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.