Become a Luxury Brand Evaluator Automobile Project in Kota Bahru, Malaysia

CXG; Kota Bharu; On-site; MYR 100,000 - 150,000; Part time

Job summary

A global leader in customer experience evaluation seeks a Luxury Brand Evaluator to discreetly assess the service quality of high-end automobile brands. This freelance role offers flexible hours and the ability to engage with luxury brands either in-store or online. Candidates should have a passion for automobiles, strong observational skills, and an ability to provide unbiased feedback. Enjoy the freedom to manage your missions through CXG's mobile platform, contributing to premium brand experiences worldwide.

Qualifications

• Must be 18 years of age or older.
• Good understanding of the automobile industry.
• Passionate about automobiles and customer service.
• Enjoy interacting with people.
• Keen eye for observing shopping experiences.
• Willingness to adapt to different assignments.

Responsibilities

• Choose assignments based on personal preferences.
• Engage with sales associates in luxury stores or online.
• Observe and evaluate customer experiences.
• Provide honest feedback through questionnaires.

Skills

Attention to detail

Communication skills

Automobile industry knowledge

Job description

Are you a luxury automobile enthusiast who appreciates the finer details of high-end vehicles? If the answer is yes, we are looking for you!

As a Luxury Brand Evaluator, you will step into the world of luxury to discreetly assess customer experiences and provide critical feedback that helps brands refine their services, your insights will shape the future of luxury experiences.

• Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.

What you will be doing:

1. Choose your assignments - align your missions with your personal preferences and profile.
2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.
3. Observe carefully - visit boutiques, check ambience, experience luxury automotive showrooms, purchase online, evaluate after-sales services, or overall customer experience.
4. Provide honest feedback - use our platform to share your observations through questionnaires.

About CXG

At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.

Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.

• Must be 18 years of age or older.
• Good understanding of the automobile industry.
• Passionate about automobiles and improving customer service and retail environments.
• Enjoy interacting with people.
• Has a keen eye for discreetly observing and noting various aspects of your shopping experience.
• Willingness to adapt to varying assignment types and industries.
• Ability to provide unbiased, honest feedback without personal biases and be prompt in filling out online surveys

• This is a freelance, project-based position
• Flexible working hours