Beauty Advisor/ Senior Beauty Advisor (Gucci Beauty, Kuala Lumpur KLCC)

Coty; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Join a forward-thinking company as a Beauty Advisor, where you'll provide luxury personalized services and elevate customer experiences. This role involves engaging with clients to offer tailored product recommendations while building inspiring brand connections. You'll be part of a dynamic team that thrives on collaboration and creativity, ensuring that every customer leaves feeling valued and understood. If you have a passion for beauty and a knack for sales, this is your opportunity to shine in a vibrant retail environment that celebrates diversity and authenticity.

Qualifications

• 1-2 years of experience in luxury retail with a focus on beauty.
• Excellent communication and customer engagement skills are essential.

Responsibilities

• Provide personalized consultations and recommendations to customers.
• Achieve sales targets through upselling and cross-selling products.
• Maintain store appearance and adhere to visual merchandising guidelines.

Skills

Customer Engagement

Sales Skills

Communication Skills

Presentation Skills

Detail Oriented

Job description

Coty is a world leader in beauty and home to an illustrious roster of cosmetic, skincare and fragrance brands. And our company has a mission: to challenge the definition of beauty, to encourage authenticity and celebrate diversity. Because to us at Coty, beauty isn’t about conforming to somebody else’s ideal. It’s about inclusion and liberating everyone to shine in their unique way.

THE ROLE

Employment Type: Full-time

Division: Luxury Beauty

Job Title: Beauty Advisor

About the role

Join the world of refined luxury and sophistication as a Beauty Advisor, where we transcend conventional beauty norms. We are seeking a highly passionate individual to join our store as a Beauty Advisor, offering luxury personalised services to our customers, elevating customer experience and building inspiring brand connections and loyalty.

RESPONSIBILITIES

• Provide excellent customer experience by offering consultations to customers and personalised recommendations on product range selection based on customer needs.
• Achieve sales targets by upselling and cross-selling products, increasing basket size and IPT, and converting opportunities to sales.
• Educate customers on product features, ingredients, usage and benefits, new launches and best sellers.
• Help customers build connection with the brand and products.
• Use storytelling, offer demonstrations and conduct product testing, including fragrance layering.
• Make up applications and tutorials apply to 2-axis brands.
• Aim for long-term engagement with customers by maintaining good after-sales relationships
• Handle customer rejections and queries effectively.
• Keep up to date with market trends.
• Work together as a team to achieve team goals and assist with inventory management as needed.
• Maintain store/counter in optimal condition by adhering to visual merchandising guidelines that best represent the brand, ensuring cleanliness, organising products and testers properly, and replenishing stocks as needed.

REQUIREMENTS

• Minimum 1 – 2 years’ experience in luxury retail.
• Experience in the beauty industry is preferred
• Knowledge in fragrance would be an added advantage, Makeup experience is required
• Excellent communication, customer engagement and presentation skills
• Able to work during weekends and public holidays
• Pleasant personality, team player, positive attitude
• Detail oriented
• Keen in developing skills and knowledge