Beauty Advisor Manager

PA Recruitment Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job description

Overview

• Monitor KPIs (sales, average basket size, conversion rate) and develop strategies to boost performance.
• Ensure execution of promotions, campaigns, and new product launches effectively.
• Lead, train, and motivate a team of Beauty Advisors to achieve individual and team sales goals.
• Conduct regular performance evaluations and provide feedback.
• Develop training plans to enhance product knowledge, customer service, and selling skills.
• Schedule and manage daily staffing to ensure adequate coverage.
• Encourage upselling, cross-selling, and building customer loyalty.
• Ensure Beauty Advisors deliver high-quality customer service aligned with brand standards.
• Monitor daily, weekly, and monthly sales performance and take action to drive results.
• Handle escalated customer inquiries and complaints professionally.

Reporting & Administration

• Monitor compliance with SOPs, promotional activities, and marketing initiatives.
• Submit daily/weekly sales reports, attendance logs, and stock movement reports.
• Track competitor activity and share market feedback with the sales team.