Beauty Advisor (Gucci Beauty, Sunway Pyramid)

Coty; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established industry player in beauty is seeking a passionate Beauty Advisor to elevate customer experiences through personalized service. In this role, you will engage customers with luxury products, provide expert consultations, and build lasting brand connections. Join a dynamic team that values authenticity and diversity, and help redefine beauty standards while achieving sales targets. This is an exciting opportunity to thrive in a luxury retail environment, where your contributions will make a significant impact on customer satisfaction and brand loyalty.

Qualifications

• 1-2 years experience in luxury retail, preferably in beauty.
• Excellent communication and customer engagement skills.

Responsibilities

• Provide personalized consultations and recommendations to customers.
• Achieve sales targets through upselling and cross-selling products.
• Maintain store conditions and adhere to merchandising guidelines.

Skills

Customer Engagement

Communication Skills

Sales Skills

Makeup Application

Detail Oriented

Job description

Coty is a world leader in beauty and home to an illustrious roster of cosmetic, skincare and fragrance brands. And our company has a mission: to challenge the definition of beauty, to encourage authenticity and celebrate diversity. Because to us at Coty, beauty isn’t about conforming to somebody else’s ideal. It’s about inclusion and liberating everyone to shine in their unique way.

THE ROLE

Employment Type: Full-time

Division: Luxury Beauty

Job Title: Beauty Advisor

About the role

Join the world of refined luxury and sophistication as a Beauty Advisor, where we transcend conventional beauty norms. We are seeking a highly passionate individual to join our store as a B eauty Advisor, offering luxury personalised services to our customers, elevating customer experience and building inspiring brand connections and loyalty.

RESPONSIBILITIES

• Provide excellent customer experience by offering consultations to customers and personalised recommendations on product range selection based on customer needs.
• Achieve sales targets by upselling and cross-selling products, increasing basket size and IPT, and converting opportunities to sales.
• Educate customers on product features, ingredients, usage and benefits, new launches and best sellers.
• Help customers build connection with the brand and products.
• Use storytelling, offer demonstrations and conduct product testing, including fragrance layering.
• Make up applications and tutorials apply to 2-axis brands.
• Aim for long-term engagement with customers by maintaining good after-sales relationships
• Handle customer rejections and queries effectively.
• Keep up to date with market trends.
• Work together as a team to achieve team goals and assist with inventory management as needed.
• Maintain store/counter in optimal condition by adhering to visual merchandising guidelines that best represent the brand, ensuring cleanliness, organising products and testers properly, and replenishing stocks as needed.

REQUIREMENTS

• Minimum 1 – 2 years’ experience in luxury retail. Experience in the beauty industry is preferred
• Knowledge in fragrance would be an added advantage, skillsets in Makeup is required
• Excellent communication, customer engagement and presentation skills
• Able to work during weekends and public holidays
• Pleasant personality, team player, positive attitude
• Detail oriented
• Keen in developing skills and knowledge