Barista ZUS Signature Taman Paramount, Petaling Jaya

Zuspresso (M) Sdn Bhd; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A premium coffee café in Selangor is seeking a skilled Barista to lead customer engagement and ensure the highest quality in coffee preparation. Candidates should have a strong background in customer service and be able to effectively resolve issues. A Secondary School/SPM certificate is required, and good English and Bahasa Malaysia skills are essential. This role offers the opportunity to mentor other baristas and contribute to process improvements at the café.

Qualifications

• Proven experience as a Coffee Barista with excellent customer service.
• Ability to remain calm under pressure and effectively resolve issues.
• Good command of written and spoken English and Bahasa Malaysia.

Responsibilities

• Lead customer engagement activities and gather feedback.
• Ensure consistency and quality in coffee beverage preparation.
• Mentor and train other baristas, ensuring service standards.

Skills

Customer service

Coffee preparation

Problem-solving

Mentorship

Process improvement

Interpersonal skills

Education

Secondary School/SPM certificate

Job description

Barista ZUS Signature Taman Paramount, Petaling Jaya

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"ZUS Signature" is ZUS COFFEE's premium concept café targeting sophisticated customers. We aim to provide exceptional customer service, extensive coffee knowledge and a comfortable atmosphere for our customers.

Responsibilities

• Customer Engagement Initiatives: Authority to lead customer engagement activities, including gathering feedback, offering product recommendations, and sharing insights about ZUS COFFEE’s products and the coffee journey.
• Quality Control: Authority to ensure consistency and excellence in the preparation of all coffee beverages, maintaining high standards in presentation, flavor, and overall product quality.
• Training & Mentorship: Authority to mentor and train other baristas, sharing knowledge, demonstrating advanced techniques (e.g., latte art), and ensuring the team upholds ZUS COFFEE’s service and quality standards.
• Problem-Solving: Authority to address and resolve customer issues related to service or products, ensuring swift and effective solutions that enhance customer satisfaction.
• Process Improvement: Authority to suggest and implement improvements in coffee preparation processes, service flow, or customer interactions that align with the brand’s mission and values.
• Operational Oversight: Must have Dining Experiences

Qualifications and Experiences

• Vaccinated with at least 2 doses
• Proven experience as a Coffee Barista, with a strong track record of excellent customer service
• Ability to remain calm under pressure and resolve customer issues effectively
• Candidate must possess at least a Secondary School/SPM certificate in any field
• Good command of both written and spoken English and Bahasa Malaysia
• Good interpersonal skills, energetic and willing to learn new knowledge
• A positive, outgoing attitude and a willingness to go the extra mile to ensure customer satisfaction.
• Prefer candidates with own transport
• A Necessity, not a Luxury

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