Banquet Team Leader

Hilton Worldwide, Inc.; Kuching; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality seeks a Banquet Team Leader to oversee food and beverage service at events. This role is pivotal in ensuring guest satisfaction and profitability through effective management of staff and resources. The ideal candidate will possess strong leadership skills, a customer-focused attitude, and the ability to thrive under pressure. Join a global leader committed to delivering exceptional experiences and be part of a team that creates remarkable moments for guests every day.

Qualifications

• 2-4 years of managerial experience in a 4/5-star hotel.
• Strong English communication skills and customer-focused attitude.

Responsibilities

• Supervise food and beverage service at banquets, ensuring high standards.
• Train staff and manage reservations for large bookings.

Skills

Management Experience

English Communication

Customer Service

Leadership Skills

Attention to Detail

Tools

Computer Systems

Job description

Job Description - Banquet Team Leader (HOT0BL3F)

Job Number:

HOT0BL3F

Work Locations

Hilton Kuching Hotel Jalan Tunku Abdul Rahman Kuching 93100

Hilton offers numerous opportunities across over 100 countries, committed to delighting guests with exceptional experiences. Our brands include Hilton Hotels & Resorts, Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and more.

The Banquet Team Leader is responsible for the efficient and professional service of food and beverages at the banquet, ensuring profitability through cost and stock control. This role involves supervising staff and ensuring all guests receive high standards of service according to hotel and Hilton International policies.

What will I be doing?

As the Banquet Team Leader, your responsibilities include:

1. Knowing the food and beverage menu thoroughly and explaining it to guests.
2. Understanding dietary requirements and suggesting suitable options.
3. Completing TBS checklists on product knowledge.
4. Making menu suggestions for guests of different nationalities.
5. Knowing menu items of all outlets to recommend other options.
6. Being aware of opening hours for all outlets.
7. Recommending other restaurants and attractions to guests.
8. Checking staff product knowledge each shift.
9. Managing reservations and confirming large bookings.
10. Briefing staff on shift details and preparing the restaurant for service.
11. Greeting guests warmly, assisting with coats and bags, and escorting them to tables.
12. Ensuring service standards are met, replenishing drinks, and checking guest satisfaction.
13. Handling guest queries and complaints professionally, with follow-up.
14. Training staff and leading by example.
15. Monitoring departmental standards and performance targets.
16. Coordinating with Engineering and Housekeeping for cleanliness and maintenance.
17. Reviewing shifts, conducting handovers, and identifying business opportunities.
18. Understanding and implementing OH&S legislations and safe practices.
19. Performing other duties as assigned, with management discretion.

What are we looking for?

Ideal candidates will have:

• 2-4 years managerial experience in a 4/5-star hotel.
• Strong English communication skills.
• Familiarity with computer systems.
• Motivation, enthusiasm, and willingness to learn.
• Flexibility and adaptability.
• Leadership and people management skills.
• Customer-focused attitude and service excellence.
• Knowledge of F&B operations, cost control, and merchandising.
• Attention to detail and interpersonal skills.
• Ability to work under pressure and long hours.

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, committed to providing outstanding guest experiences. Our team members are central to our success, creating remarkable moments every day worldwide.