Banking Services Executive - 6 Months Contract (Fresh Graduates)

Bank of China; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading bank in Malaysia is seeking a Banking Services Executive on a 6-month contract. This role is ideal for fresh graduates looking to start a career in banking. Responsibilities include handling transactions, assisting customers, and supporting the bank’s digital initiatives. Applicants should be hardworking, well-organized, and willing to learn. The position offers an opportunity to work in a dynamic environment.

Qualifications

• 1-2 years banking operation experience preferred.
• Fresh graduates are encouraged to apply.

Responsibilities

• Handle daily cash withdrawals and deposits.
• Assist customers with banking transactions and complaints.
• Educate customers on banking facilities.

Skills

Hardworking

Good time management

Team player

Willing to learn new skills

Tools

Ms Word

Excel

PowerPoint

Job description

Overview

Banking Services Executive - 6 Months Contract (Fresh Graduates)

Bank of China – Kuala Lumpur, Kuala Lumpur

Are you a fresh graduate looking to kickstart a career in banking? Join Us Now!

Responsibilities

• Handle daily cash withdrawals, deposits, opening/ closing of account, banking transaction, remittances, etc.
• Attends and resolves customer’s complaints where possible or otherwise, to re-direct to appropriate personnel.
• Assists in checking and completion of documents, forms and procedures for opening of current, savings or fixed deposit accounts.
• Checking of counter’s daily transaction vouchers.
• Attends to Unclaimed Money accounts.
• Assists in educating customers on proper usage of banking facilities.
• Ensures timely submission and checking of relevant reports to Management.
• SIMS Maintenance.
• Ensures merchandising items, application forms and display items are sufficient, in proper locations, in good order and according to location standards set by the Bank.
• To attend VIP customers.
• Assists in sales of Great Wall Prepaid Card (GWPPC) and Great Wall Debit Card (GWDC) to customers.
• To assist customers on applying BOCnet and checking the internet banking application forms.
• Maintains and updates customer’s information into the system.
• To review the existing individual profile customer and perform the customer review diligently in accordance to bank’s CDD/KYC guidelines.
• Introduces and promotes financial products of the Bank and cross selling referrals where deem necessary
• Embracing the Bank’s Core Values and Behavior and promotes Customer Service Excellence at all times in order to build a world-class bank in the new era.
• Continuously engage and support Bank’s Digital Transformation Journey initiatives by Bank.
• Keeping abreast of the provisions and changes in the Statutory requirements, Head Office Policies and Bank Negara Malaysia’s Guidelines to ensure due compliance in all aspects of human resource and administration matters
• Adheres and ensures that the policies, procedures and guidelines listed in the Anti-Money Laundering and Counter Financing of Terrorism Operations Manual, Customer Due Diligence Manual, etc. as well as all other operating policies/procedures and regulatory rules are comply at all times.
• Assisting with internal and external audits, providing support to Banking Services Manager, Branch Manager, and helping to maintain governance standards.
• Perform any other functions as assigned by Management from time to time.

Work Experience

• 1-2 years banking operation experience
• Fresh graduates are encouraged to apply

Personal Attributes & Characteristics

• Hardworking, passion and good time management
• Willing to learn new skills
• Team player

Knowledge/Tools/Skills

• Familiar with general computer application such as Ms Word, Excel and PowerPoint

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