Banking Operations Executive

StashAway; Kuala Lumpur; On-site; MYR 30,000 - 40,000; Full time

Job summary

StashAway is seeking a Banking Operations Executive to ensure efficient banking operations while focusing on risk management and customer satisfaction. This role involves processing transactions, collaborating with teams, and enhancing operational efficiency. Ideal candidates should demonstrate strong analytical skills and a proactive attitude.

Benefits

Competitive compensation package including stock options

Comprehensive insurance coverage

Unlimited paid annual leave

Personal work equipment budget

Annual Learning and Development budget

Quarterly team bonding activities

Annual off-site event for team bonding

Qualifications

• Fresh Graduates are encouraged to apply.
• Prior experience in banking & finance is a bonus.
• Proficiency in basic English essential.

Responsibilities

• Process and check daily deposits and withdrawals, including transaction monitoring.
• Execute daily fund transfers within the Group.
• Prepare monthly operational reports.

Skills

Analytical skills

Problem-solving

Communication

Collaboration

Organizational skills

Attention to detail

Adaptability

Proficiency in technology tools

Job description

About Job

The Banking Operations Executive plays a vital role in the smooth functioning of StashAway's banking operations. This role is responsible for ensuring that all banking activities are carried out efficiently and effectively, with a focus on risk management, compliance, and customer satisfaction.

The ideal candidate will possess excellent analytical and problem-solving skills, as well as the ability to work well under pressure and meet deadlines. Strong communication and collaboration skills are also essential for this role, as the Banking Operations Executive will work closely with various teams within the organization to achieve common goals.

Responsibilities

1. Daily Responsibilities:

• Process and check daily deposits and withdrawals (includes Suspicious Transaction Monitoring) for Singapore and Malaysia entities.
• Once a suspicious transaction is approved on the Admin system, it takes immediate effect. If unsure of the approval decision, the Banking Operations Executive clarifies with the Function Manager. Conversely, the Function Manager retrospectively checks the approved transactions on a weekly basis.
• Execute daily fund transfers for the business (e.g., transfer to the Broker) across all of the Group’s entities.
• The Banking Operations Manager provides oversight for this process, and transactions can only be approved by Senior Management members.
• Review flagged customers as part of the customer onboarding screening process.
• The Banking Operations Manager will periodically review the Banking Operations Executives’ approvals and provide feedback.
• Work with the Client Experience team to contact customers for transaction verifications (e.g., obtaining proof of fund transfer when necessary).
• Assist the Operations team in resolving transactional issues (e.g., stalled withdrawals, reconciliation discrepancies) together with the Tech team.
• Prepare monthly reports (e.g., Reconciliation Report, Operations KPI Report).
• Take ownership of operational tasks and continuously find ways to improve their efficiency.
• Undertake ad hoc operations projects as required.

Requirements

• Fresh Graduates are encouraged to apply.
• Prior experience in banking & finance, risk or compliance, treasury, cash operations, trade settlement is a bonus.
• Strong communication skills and a positive attitude. Proficiency in basic English is essential for effective interaction with stakeholders.
• Exceptional organizational skills, adaptability, and attention to detail are paramount.
• Ability to grasp complex concepts quickly and solve problems creatively on-the-fly.
• A team player, adept at working collaboratively in a fast-paced environment, and able to adjust to changes while maintaining efficiency.
• Proficiency in relevant technology tools and software, with a quick learning aptitude.
• Strong commitment to continuous learning and professional growth.

Benefits

Employee financial and physical well-being

• Competitive compensation package including employee stock options for full-time employees.
• Comprehensive insurance coverage, including outpatient GP visits, hospitalisation, surgical, and Covid insurance (conditions apply).
• Employee discount on asset management fees when investing with StashAway.

Flexible work arrangements and policies

• Unlimited paid annual leave, based on personal accountability and work requirements.
• Personal work equipment budget for optimal workstation setup.

Learning and development opportunities

• Annual Learning and Development budget for professional and personal growth resources, subject to management approval.

Team bonding budget and initiatives

• Quarterly team bonding activities to foster cross-departmental relationships.
• Annual off-site event for company-wide team bonding activities.