Banking Operations Executive

StashAway; Kuala Lumpur; Hybrid; MYR 36,000 - 60,000; Full time

Benefits offered by this job

ESOPs

Medical coverage

Employee discounts

Hybrid work setup

Work-from-anywhere up to 8 weeks

Unlimited annual leave

Equipment budget

Learning & Development budget

Team bonding budget

Annual off-sites

Job summary

StashAway is seeking a Banking Operations Executive to support daily banking operations and deliver exceptional client experiences across multiple teams. The role collaborates with Banking Operations, Client Services, Technology and Product to simplify complex tasks and improve efficiency.

You will monitor deposits and withdrawals, handle fund transfers, perform sanctions screening, and assist with incident resolution and regular regulatory reporting. Fresh graduates are welcome to apply.

Job description

As a Banking Operations Executive, you will play a pivotal role within our Operations team, working closely with the Banking Operations Manager, Client Services, Technology, Product Teams and other teams to ensure the seamless execution of banking operations and an unparalleled client experience.

The role requires the individual to constantly think of ways to make complicated tasks simple and more efficient, while keeping a keen eye on the big picture.

KEY RESPONSIBILITIES

Daily Responsibilities :

• Process and check daily deposits and withdrawals (includes Suspicious Transaction Monitoring) for multiple regions (SG, MY, HK, AE, TH)
• Execute daily fund transfers, managing the end-to-end money flow of customers' funds investment.
• Review sanctions screening results to facilitate risk profiling of customers.
• Monitor reconciliations, ensure that balances are accurate, and discrepancies are resolved in a timely manner.
• Work with the Client Services team to contact customers for the purposes of transaction verifications (e.g. obtaining proof of fund transfer when necessary)

Provide Ad Hoc Support to Banking Operations Manager :

• Assist the Operations team in resolving transactional issues (e.g. stalled withdrawals, reconciliation discrepancies) together with the Tech team.
• Prepare monthly reports (e.g. Reconciliation Report, Operations KPI Report, regulatory reporting)
• Support the gathering of data for internal and external audit / regulatory inspections and the coordination of information for routine regulatory reporting.
• Support operational issue investigation, supported by understanding of operational data and its analysis
• Take ownership of operational tasks and continuously find ways to improve the efficiency of such tasks.
• Undertake and participate in ad hoc operations projects to contribute to changes made throughout the organization.

KEY REQUIREMENTS

• Fresh Graduates are encouraged to apply.
• Prior experience in one or more of the following areas would be a bonus: banking & finance, risk or compliance, treasury, cash operations, trade settlement.
• Strong communication skills and a positive attitude. Proficiency in basic English is essential for effective interaction with internal and external stakeholders through various channels (phone, email, chat).
• Exceptional organizational skills, adaptability, and acute attention to detail are paramount.
• Ability to grasp complex concepts swiftly and creatively solve problems on-the-fly.
• A team player, adept at working collaboratively in a fast-paced environment, adjusting to changes while maintaining determination and efficiency.
• Proficiency in utilizing a range of technology tools and software relevant to banking operations, demonstrating an aptitude for learning new systems quickly.
• Strong commitment to continuous learning and professional growth, evident through seeking out opportunities to expand knowledge and skill sets.

LIFE AT STASHAWAY

• Competitive compensation package, including ESOPs (Employee Stock Option Plan) for full-time employees.
• Comprehensive medical coverage including GP, specialist, hospitalization, surgical, and dental benefits.
• Employee discount on StashAway asset management fees.
• Flexible hybrid work setup.
• Work-from-anywhere policy for up to 8 weeks annually.
• Unlimited annual leave built on trust, flexibility, and accountability.
• Personal work equipment budget to support your ideal workspace.

Never Stop Growing

• Annual Learning & Development budget to support your professional and personal growth.

More Than Just Colleagues

• Quarterly team bonding budget across teams and functions.
• Annual company off-sites (Q4) focused on connection, collaboration and fun.

THE STASHAWAY ADVANTAGE

• One of Asia’s leading digital wealth platforms, managing US$1B+ in AUM with strong regional growth
• Regional exposure across Singapore, Malaysia, Hong Kong, Thailand, and MENA markets
• Lean, high-impact culture with strong ownership and opportunity to make meaningful business impact
• Fast-growing fintech backed by top global investors including Sequoia Capital and Eight Roads
• Competitive compensation, ESOP opportunities, performance bonuses and strong career growth potential