Banking, Contact Centre Executive (Customer Service)

Persolkelly; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in Banking & Finance is seeking a Customer Service Executive in Kuala Lumpur. The role involves responding to inbound calls and interacting with clients to provide solutions. Ideal candidates should possess strong communication skills, a relevant diploma or degree, and a customer-focused attitude.

Qualifications

• Minimum Diploma/Degree required.
• Experience in contact centre environment preferred.
• Pleasant personality required.

Responsibilities

• Respond to inbound calls for services and inquiries.
• Escalate and create service requests for unresolved issues.
• Ensure timely submission of reports.

Skills

Communication skills

Interpersonal skills

Customer focus

Team player

Education

Diploma/Degree in any related field

Job description

Company: Banking & Finance

Working Hours:

Shifts Arrangement
1) 8 hours of working (exclusive 1 hour lunch break)
2) Shift on rotational basis
3) Working days: 5 days/ week
4) Off days: 2 days/ week

Salary: up to RM 2,800 (based on work experience)

Qualifications:

Minimum Diploma/Degree in any related field

Experience in contact centre environment would be advantage.

Pleasant personality, good communication skills and interpersonal skills and courteous

Must be a team player, customer focus and result driven.

Job Purpose:

Answering and responding to inbound calls for services, enquiries according to specified Practice and Procedure.

To escalate and create service request on enquiries that are non-first call resolution.

To ensure timely submission of reports.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

How many years' experience do you have as a Customer Service Executive? Which of the following types of qualifications do you have? Which of the following statements best describes your right to work in Malaysia? How many years' experience do you have as a Call Centre Executive? What's your expected monthly basic salary? Do you have customer service experience? How would you rate your English language skills? How much notice are you required to give your current employer?

Human Resources & Recruitment 101-1,000 employees

PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients. Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd. Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam. For more information, please visit www.persolkelly.com

PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients. Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd. Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam. For more information, please visit www.persolkelly.com

What can I earn as a Customer Service Executive