Backend Developer

Location: Kuala Lumpur, Malaysia

Role: Backend Developer

Department: Backend Department

Mode: Full-time role

About Respond.io

Respond.io is a fast-growing, award-winning Business Messaging platform revolutionizing how companies communicate with customers across WhatsApp, email, and more. Founded in 2017 and trusted in 127+ countries, we lead key markets in LATAM, EMEA, and APAC. Our diverse team powers innovation that’s recognized by G2 and the SME100 Awards. If you're excited about shaping the future and working with a dynamic, global team—this is the place to be.

Our Culture

At respond.io, we move fast, work smart, and always keep our customers at the heart of what we do. Here’s what we stand for:

• Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value!
• The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.
• 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.
• Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward!
• Own It and Support Each Other: We step up, help out, and drive outcomes—together.
• Build Human Connections: Work is better when we trust, care, and celebrate wins together. We’re a team!

Role Description

At Respond.io, Backend Developers are crucial to driving our company's success in a fast-paced and innovative tech environment.

We are seeking a detail-oriented individual to join our back-end team, responsible for creating and managing API integrations with our partners' apps such as WhatsApp, Facebook Messenger, Line, and others.

Your tasks will involve creating flexible and strong solutions with a microservices framework, managing real-time data streams, and improving the scalability and reliability of the system. We are looking for someone who enjoys solving challenging performance issues and is enthusiastic about creating communication systems that can handle large-scale operations.

Responsibilities

• Participate in the entire application lifecycle, focusing on coding and debugging.
• Write clean code to develop functional web applications while keeping updated with new trends and best practices for future use.
• Troubleshoot and debug applications to deliver complete features with zero known bugs on time.
• Solving complex performance problems and architectural challenges.
• Developing and maintaining integrations to partners' APIs and regularly adding more features.
• Collaborate with the front-end team, product team, and quality assurance team when new features are made available or one is being deprecated.
• Coordinate with co-developers as well as keep the Chief Technology Officer and Team Leader well informed of the status of development efforts.

Qualifications

• University degree in Computer Science/Software Engineering or equivalent.
• At least 3 years of experience in NodeJS backend development.
• 3+ years of relevant software experience.
• Track record of software testing and/or development projects.
• Firm grasp of MySQL.
• Great understanding of design patterns and algorithms.
• Good understanding of Application Level Networking and component integration.
• Self-starter with the ability to work independently and under pressure.
• Strong analytical and technical troubleshooting skills to isolate problem/defect areas.
• Good communication skills in English with the ability to clearly explain complex ideas verbally and in writing.
• Nimble and agile team player with the ability to thrive in a fast-paced startup environment.

Here's what's in for you

• You will become part of an amazing culture with smart, collaborative teammates who care about each other's growth and success.
• You will grow more here than you would anywhere else, that is a promise.
• Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
• We offer a highly competitive compensation package.
• You'll receive a medical allowance to support your health and wellness needs.
• Flexible working environment and working hours that fit your lifestyle, wherever you're based.