Back Office Coordinator

WeTrade Capital Limited; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a leading financial broker as a Backoffice Coordinator in Kuala Lumpur. Your role involves supporting operational processes, coordinating between departments, managing client inquiries, and preparing performance reports. We offer competitive benefits, a supportive work environment, and opportunities for personal and professional growth as we expand regionally.

Benefits

Up to 15% EPF Employer Contribution

Monthly team lunches and company events

Free-flowing snacks and beverages

Qualifications

• 1–3 years of relevant experience preferred.
• Detail-oriented with strong problem-solving abilities.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Provide administrative and operational support across departments.
• Prepare and maintain weekly and monthly reports.
• Assist in the setup and maintenance of partner accounts.

Skills

Organizational skills

Communication

Problem-solving

Multitasking

Critical thinking

Education

Diploma or Degree in Business Administration

Degree in Operations or related field

Tools

Microsoft Office

CRM systems

Job description

In Trust We Succeed: Join us as a Backoffice Coordinator!

WeTrade Capital Limited is a financial broker regulated by Labuan FSA dedicated to cultivating confidence and trust amount traders, operating internationally across Southeast Asia and Latin America. WeTrade provides a secure seamless and user-friendly platform for growth in the world of trading.

Why WeTrade?

Up to 15% EPF Employer Contribution: Enjoy a generous employer contribution of up to 15% towards your Employees Provident Fund (EPF) for long-term financial security.

Team Engagement:Monthly lunches and company events.

Free-Flowing Snacks and Beverages: Unlimited sips and bites at your fingertips!

About the role:

We are seeking a proactive and detail-oriented Backoffice Coordinator to support the day-to-day operations of our business. This role ensures the smooth functioning of internal workflows, efficient client servicing, and strong coordination across departments including Sales, Marketing, Customer Service, and IT.

Your Mission:

Cross-Departmental Operational Support

Provide administrative and operational support across departments such as Sales, Customer Service, Marketing, and IT.

Liaise with vendors and service providers to resolve issues efficiently.

System & Issue Tracking

Track and document system bugs or technical issues reported by Sales or clients.

Coordinate with the IT team to escalate and follow through on resolution of platform-related issues.

Partner Account Setup & Maintenance

Assist in the setup and linkage of managed or grouped trading accounts, ensuring proper configuration and user permissions.

Support onboarding and ongoing servicing of business partners (e.g., affiliates or referral agents), including tier setup, commission structures, and portal access.

Respond promptly and professionally to client inquiries via email.

Reporting & Data Management

Prepare and maintain weekly and monthly reports on client engagement, sales performance, and operational KPIs.

Monitor lead conversion and campaign success through CRM or tracking tools.

Ensure proper documentation and filing of agreements, KYC forms, and client-related compliance records.

What we're looking for:

Diploma or Degree in Business Administration, Operations, or a related field.

1–3 years of relevant experience preferred.

Excellent organizational, communication, and multitasking skills.

High attention to detail and strong problem-solving abilities.

Ability to work independently in a fast-paced, high-pressure environment.

Strong critical thinking skills and adaptability in handling operational challenges.

Proficiency in Microsoft Office (especially Excel); familiarity with CRM or internal systems is an advantage.

Join our globally expanding company and grow with us as we continue to build a future of success, united by our core belief: In Trust We Succeed.

#WeTrade #WeTradeHiring #InTrustWeTrade #InTrustWeSucceed #WeTradeJobOpening #BackOffice #Operations

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