B2B Customer Support Internship

Swift; Kuala Lumpur; On-site; Full time

Job description

About Us

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Internship Opportunity

Are you looking for an internship in customer service where you can gain valuable experience and make a real impact? Do you thrive in a collaborative, fast-paced environment?

At Swift, we are offering a unique opportunity to join our team as a B2B Customer Support Intern for a 6 months internship. As a member-owned cooperative, we are the world’s leading provider of secure financial messaging services, connecting over 10,000 banking organizations, securities institutions, and corporate customers in more than 200 countries and territories.

What to Expect

• Engaging with clients via email and phone to resolve inquiries and build rapport
• Assist the Order to Cash team in improving documentation and procedures
• Collaborate with various departments to achieve team goals
• Manage tasks within given time frames and delivering high-quality work

What will make you successful?

• University student or graduate currently undergoing/completed a Bachelor's Degree or equivalent experience in Business Administration or related fields.
• Excellent communication skills with the ability to build rapport with clients from a wide range of backgrounds
• Demonstrating the ability to fully engage with clients, ensuring their concerns are understood and addressed accordingly
• Self-motivated and proactive in seeking process improvements which effectively managing tasks in a fast-paced environment
• Excellent collaborator with the ability to work effectively across different departments
• Strong time management skills and a commitment to delivering high-quality work
• Familiarity with relevant software and tools, such as Microsoft Office, to efficiently manage tasks and data

Why join our team?

By joining our team, you will have the chance to be part of a world-class organization that plays a vital role in shaping market practice and defining standards in the financial industry. You will be exposed to the end-to-end process for Order-to-Cash, working closely with our Finance Operations teams to ensure flawless customer experience.

What We Offer

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact [e-mail] or indicate this in your application. Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity). All requests are confidential and will not affect your candidacy.