AWS Connect Transformation Consultant

Accenture; Kuala Lumpur; On-site; MYR 150,000 - 210,000; Full time

Job summary

Accenture is seeking an AWS Connect Consultant to design, implement, and optimize cloud-based contact center solutions in partnership with clients and delivery teams. You will collaborate with business stakeholders, solution architects, and cross-functional teams to deliver scalable customer service experiences.

You will contribute to transformation initiatives spanning contact center modernization, cloud adoption, conversational AI, and omnichannel customer engagement.

Qualifications

• Experience implementing Amazon Connect
• Knowledge of AWS services and cloud architecture
• Proficient in Python/Java/Node.js
• Familiar with API integrations and enterprise connectivity
• Experience with IVR and omnichannel engagement

Responsibilities

• Support the design, development, and implementation of AWS-based contact center transformation programs.
• Gather and analyze business requirements and translate them into scalable Amazon Connect solutions.
• Configure and develop Amazon Connect contact flows and customer interaction journeys.
• Collaborate with Solution Architects to design cloud contact center capabilities leveraging AWS services.
• Support integration activities with CRM, customer service, and enterprise platforms through APIs and middleware technologies.
• Participate in workshops, design sessions, solution reviews, and stakeholder presentations.
• Develop business cases and recommendations for cloud contact center transformation initiatives.
• Contribute to proposals, RFP responses, client presentations, and solution demonstrations.
• Create reusable assets, accelerators, proof-of-concepts, and thought leadership materials.
• Apply industry best practices to improve service operations, customer engagement, and contact center performance.

Skills

Amazon Connect

AWS services

Python

Java

Node.js

API integration

IVR design

Omnichannel

Job description

Accenture is seeking an AWS Connect Consultant to design, implement, and optimize cloud-based contact center solutions in partnership with clients and delivery teams. You will collaborate with business stakeholders, solution architects, and cross-functional teams to deliver scalable customer service experiences.

You will contribute to transformation initiatives spanning contact center modernization, cloud adoption, conversational AI, and omnichannel customer engagement.