AWS Cloud Engineer

CIGNA Insurance; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

The Cigna Group is seeking a cloud engineer to support, troubleshoot, and optimize AWS environments across regions for international units. You will work with the Cloud Center of Excellence, security, and application teams to ensure secure, compliant, and highly available cloud services.

Responsibilities include designing secure infrastructure, managing CI/CD pipelines, and implementing IaC with Terraform, while ensuring governance and incident resolution across time zones.

Qualifications

• Minimum 3 years of relevant cloud engineering / AWS experience.
• Hands-on with Azure DevOps, Git, and containerization tools like Docker/Kubernetes.
• Proficient in Terraform for infrastructure provisioning.
• Familiar with Python, Bash, or PowerShell scripting.
• Understanding of cloud security, IAM, and compliance principles.
• Experience with monitoring/logging tools such as Dynatrace, Prometheus, Grafana, Splunk.

Responsibilities

• Design and optimize secure, scalable AWS cloud infrastructure across regions.
• Build and maintain CI/CD pipelines and IaC using Terraform.
• Collaborate with Cloud COE, security, and application teams across time zones.
• Provide Tier 2/3 support for AWS services (EC2, S3, IAM, Lambda, VPC, etc.).
• Monitor performance, costs, and security compliance; automate provisioning.
• Handle incident response, root cause analysis, and post-incident reviews.
• Ensure policy compliance with HIPAA, GDPR, and data residency requirements.
• Assist with disaster recovery, backup, and high-availability configurations.

Skills

Cloud engineering

AWS

CI/CD

Azure DevOps

Git

Docker

Kubernetes

Terraform

Python

Bash

PowerShell

IAM

Dynatrace

Prometheus

Grafana

Splunk

Education

Tools

Azure DevOps

Git

Terraform

Docker

Kubernetes

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

This role will be responsible for supporting, troubleshooting, and optimizing CIGNA’s Amazon Web Services (AWS) environments across multiple regions, ensuring secure, compliant, and highly available cloud services for our international business units.
The ideal candidate will collaborate closely with CIGNA’s Cloud Center of Excellence, security, and application teams, as well as Microsoft’s Unified Support and engineering resources.

Key Responsibilities

• Work as a Subject Matter Expert with the architecture team to design the cloud infrastructure to the highest security and supportability levels. Setting out the ongoing support requirements on day 1.
• Design, deploy, and manage scalable, secure, and resilient cloud infrastructure on AWS.
• Build and maintain CI/CD pipelines using tools such as Azure DevOps, GitHub Actions, and Git.
• Implement Infrastructure as Code (IaC) using Terraform for consistent and automated provisioning.
• Collaborate with development and operations teams to automate cloud provisioning and configuration.
• Monitor AWS environments for performance, cost optimization, and security compliance.
• Provide Tier 2/3 support for AWS infrastructure, services, and workloads (EC2, S3, IAM, Lambda, VPC, CloudFormation, and CloudWatch, security and monitoring).
• Troubleshoot incidents, perform root cause analysis, and drive timely resolution of issues impacting business operations.
• Manage AWS subscriptions, resource groups, RBAC, and policy compliance in line with CIGNA’s global standards.
• Monitor system health, performance, and cost optimisation using AWS CloudWatch, CloudTrail, and AWS Cost Explorer.
• Implement and maintain backup, disaster recovery, and high-availability configurations.
• Support automation and Infrastructure-as-Code (IaC) initiatives (e.g., Bash, Terraform, PowerShell).
• Ensure compliance with CIGNA’s security, privacy, and regulatory requirements (e.g., HIPAA, GDPR, local data residency).
• Support implementation of security controls, vulnerability management, and incident response in AWS.
• Collaborate with security and compliance teams to maintain and audit cloud controls.
• Work closely with CIGNA’s application, data, and DevOps teams to support deployments and resolve cross-functional issues.
• Serve as a liaison with Amazon Support and elevate critical incidents as needed.
• Participate in global on-call rotation and support coverage for international time zones.
• Contribute to documentation, runbooks, and knowledge base articles for AWS operations.
• Participate in post-incident reviews and drive process improvements.
• Stay current with AWS platform updates, best practices, and emerging technologies.

Required Skills & Experience

Minimum 3 years and above of relevant cloud engineering / AWS experience.

Strong knowledge of CI/CD concepts and hands‑on experience with Azure DevOps, Git, and containerization tools (e.g., Docker, Kubernetes).

Proficiency in Terraform for infrastructure provisioning and management.

Familiarity with scripting languages such as Python, Bash, or PowerShell.

Understanding of cloud security principles and identity/access management.

Experience with monitoring and logging tools (e.g., Dynatrace, Prometheus, Grafana, Splunk).

Excellent problem‑solving and communication skills.

Preferred Qualifications

AWS certifications (e.g., AWS Certified Solutions Architect, DevOps Engineer). Experience with multi‑cloud environments (AWS and Azure).

Knowledge of Agile methodologies and DevSecOps practices

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Responsibility

This role will be responsible for supporting, troubleshooting, and optimizing CIGNA’s Amazon Web Services (AWS) environments across multiple regions, ensuring secure, compliant, and highly available cloud services for our international business units.
The ideal candidate will collaborate closely with CIGNA’s Cloud Center of Excellence, security, and application teams, as well as Microsoft’s Unified Support and engineering resources.

Key Responsibilities

Deployment Project (initial secondment)

• Work as a Subject Matter Expert with the architecture team to design the cloud infrastructure to the highest security and supportability levels. Setting out the ongoing support requirements on day 1.
• Design, deploy, and manage scalable, secure, and resilient cloud infrastructure on AWS.
• Build and maintain CI/CD pipelines using tools such as Azure DevOps, GitHub Actions, and Git.
• Implement Infrastructure as Code (IaC) using Terraform for consistent and automated provisioning.
• Collaborate with development and operations teams to automate cloud provisioning and configuration.
• Monitor AWS environments for performance, cost optimization, and security compliance.
• Provide Tier 2/3 support for AWS infrastructure, services, and workloads (EC2, S3, IAM, Lambda, VPC, CloudFormation, and CloudWatch, security and monitoring).
• Troubleshoot incidents, perform root cause analysis, and drive timely resolution of issues impacting business operations.
• Manage AWS subscriptions, resource groups, RBAC, and policy compliance in line with CIGNA’s global standards.
• Monitor system health, performance, and cost optimisation using AWS CloudWatch, CloudTrail, and AWS Cost Explorer.
• Implement and maintain backup, disaster recovery, and high-availability configurations.
• Support automation and Infrastructure-as-Code (IaC) initiatives (e.g., Bash, Terraform, PowerShell).
• Ensure compliance with CIGNA’s security, privacy, and regulatory requirements (e.g., HIPAA, GDPR, local data residency).
• Support implementation of security controls, vulnerability management, and incident response in AWS.
• Collaborate with security and compliance teams to maintain and audit cloud controls.
• Work closely with CIGNA’s application, data, and DevOps teams to support deployments and resolve cross‑functional issues.
• Serve as a liaison with Amazon Support and elevate critical incidents as needed.
• Participate in global on-call rotation and support coverage for international time zones.
• Contribute to documentation, runbooks, and knowledge base articles for AWS operations.
• Participate in post‑incident reviews and drive process improvements.
• Stay current with AWS platform updates, best practices, and emerging technologies.

Required Skills & Experience

Minimum 3 years and above of relevant cloud engineering / AWS experience.

Proven enterprise‑level skills, including governance processes.

Strong knowledge of CI/CD concepts and hands‑on experience with Azure DevOps, Git, and containerization tools (e.g., Docker, Kubernetes).

Proficiency in Terraform for infrastructure provisioning and management.

Familiarity with scripting languages such as Python, Bash, or PowerShell.

Understanding of cloud security principles and identity/access management.

Experience with monitoring and logging tools (e.g., Dynatrace, Prometheus, Grafana, Splunk).

Excellent problem‑solving and communication skills.

Preferred Qualifications

Experience of working with ServiceNow, JIRA and Confluence Preferred Qualifications

AWS certifications (e.g., AWS Certified Solutions Architect, DevOps Engineer). Experience with multi‑cloud environments (AWS and Azure).

Knowledge of Agile methodologies and DevSecOps practices

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.