AVP Theme Park - Ops and Retail

Michael Page; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

A prominent multinational conglomerate in the leisure and hospitality industry is seeking an AVP for Theme Park Operations and Retail. The role focuses on managing VIP guest services, leading teams, and improving operational efficiency through data-driven decisions. The ideal candidate will hold a degree in tourism or hospitality and have a minimum of three years of supervisory experience in a theme park environment. This position offers a competitive compensation package and opportunities for career advancement.

Benefits

Attractive compensation package

Chance to join a multinational conglomerate

Opportunity to drive business growth

Qualifications

• Fluent in English (speaking, reading, writing).
• At least 3 years in a supervisory role in theme park ticketing.
• Preferred experience in theme parks, water parks, F.E.C.s, or museums.

Responsibilities

• Supervise VIP services and ensure top-notch experiences.
• Manage virtual queue systems to streamline guest movement.
• Plan and execute special events, coordinating logistics.

Skills

Communication

Leadership

Customer Service

Operational Efficiency

Education

Degree in Tourism Management

Degree in Hospitality

Degree in Business Management

Tools

Microsoft Office Suite

Job description

• Leadership growth and career advancement.
• Impactful client relationships and strategy.

About Our Client

Our client is a prominent multinational conglomerate leader in the leisure and hospitality industry. They are looking for a dynamic individual to take on the role of AVP Theme Park - Operation and Retail, with a key focus on managing and building strong connections with VIPs.

Job Description

VIP Guest Services:

• Supervise VIP services, ensuring top-notch experiences with special access to attractions, dining, and events.
• Respond to inquiries and troubleshoot any concerns.

Virtual Queue Management:

• Manage virtual queue systems to streamline guest movement and reduce wait times.
• Evaluate data to improve operational efficiency and work with teams to enhance the technology

Event Planning and Execution:

• Plan and execute special events, coordinating logistics and managing budgets.

Team Leadership:

• Train and supervise staff, fostering a positive and collaborative environment.

Guest Feedback and Improvement:

• Collect feedback and implement improvements based on guest insights.

Collaboration and Communication:

• Align VIP and event strategies with park goals, collaborating with IT and vendors.
• Maintain clear communication with guests and team members.

Reporting:

• Provide regular updates for management review

The Successful Applicant

• A degree in Tourism Management, Hospitality, or Business Management.
• Fluency in English, including speaking, reading, and writing, is required.
• At least 3 years of experience in a supervisory role within a theme park ticketing environment is necessary.
• Experience in theme parks, water parks, F.E.C.s, or museums is preferred.
• Proficiency in Microsoft Office Suite is essential.

What's on Offer

• Chance to join a multinational conglomerate
• Attractive compensation package.
• Opportunity to drive business growth for the company.