AVP - Technology Services

Standard Chartered; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading international bank seeks a Production Engineer to enhance application resilience and support the FI clearing business. The role entails developing automated solutions for scaling and reliability, ensuring a top-notch digital service experience. Ideal candidates should possess strong technical acumen, problem-solving capabilities, and effective stakeholder management skills.

Benefits

Flexible working options

Proactive wellbeing support

Continuous learning culture

Core bank funding for retirement savings

Comprehensive medical and life insurance

Qualifications

• Knowledge of Financial Markets or Global Payment systems is preferred.
• Strong analytical and decision-making skills.
• Experience in cross-functional teams essential.

Responsibilities

• Develop automated predictive analysis for service capacity.
• Enhance application resilience through automation.
• Supervise service disruptions to maintain systems reliability.

Skills

Stakeholder Management

Problem-Solving

Collaboration

Communication

Customer Focus

Regulatory Compliance

Tools

Python

UNIX/Linux

Apache Kafka

DevOps Tools

Control-M

Job description

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The FI Clearing and Liquidity Collections Billing business underpins all of the Group’s operations. In scope is the ownership of one or more pillar that comes under FI Clearing and LCB Hive to support the FI clearing business of all USD, EUR, GBP and JPY currency transactions. This is a Group critical application suite requiring the delivery of constant service with reputational and regulatory implications to the Group should any failure in service arise, along with a constant level of change and functional uplift.

The Production Engineer: FI Clearing and Liquidity Collections Billing is to work within a multi competency capability, encompassing vendor management and inhouse, architecture, full stack engineering, business solution, and DevOps. The role will be responsible for supporting and delivering scalable, resilient, fault tolerant solutions from partner vendors. Formulate and deliver an end-to-end technology strategy in collaboration with the Cash product & COO team for all current and future technology requirements of the organisation. Consider multiple levers in the development and execution of the technology strategy including client experience, time to market, stability, resilience, scalability, cost efficiency, new ways of working et

Resiliency

• Part of SRE Production Engineering team to enhance application and infrastructure resiliency of service through self-healing and automated failovers - target a 99.9% up-time to customers.
• Oversee the planned/unplanned disruption of production infrastructure to ensure accountability for building resilient, always-on systems.
• Build resilience into the application so underlying system failures are handled gracefully and do not impact end users. Influence design/development teams to always be thinking of the rainy-day scenarios.

Key Responsibilities

• Identify opportunities to eliminate all manual and repeatable activities (toil) via tooling and automation.
• Reduce the number of repeat incidents by permanently fixing the underlying root cause of issues.

Capacity Planning

• Develop automated predictive analysis of future capacity needs and drive the proactive upgrade of service capacity well in advance.
• Using Standard Charterer’s SDI (Software Defined Infrastructure) develop auto-scaling to deliver robust resilience to fluctuations in critical service demand.
• Continuously monitor service demand / capacity for any discrepancies or spike

Qualifications

Business

• Take responsibility for meeting SLA/XLA expectations around the operability and reliability of our critical user service journeys, where our customers expect a 24x7 digital service offering. Examples of “always on” techniques to be used include caching, circuit breakers, dark and canary releases, store and service patterns and alternate user experience flows.
• Lead, own, manage, monitor, and optimize the reliability and health of all environments.
• Design, code, implement break fixes to improve service availability based on outcomes from thematic reviews.
• Drive conversation around development velocity using SLIs/SLOs data to ensure development velocity vs. service reliability is optimized in partnership with Product Teams
• Iteratively review SLI/SLO/Error Budget policy to ensure the quantitative indicators of customer experience are accurate.
• Where an increased focus on reliability is required influence senior stakeholders to ensure resourcing / effort is made available

Skills and Experience

• Business Acumen: Knowledge of the business domain and how the critical application supports business objectives either Financial Markets or Global Payment systems any similar critical systems (eg Capital Markets / FX / Rates/ Swift / FED / CHIPs etc).
• Stakeholder Management: Ability to communicate effectively with stakeholders, understand their requirements, and manage expectations.
• Problem-Solving: Strong analytical and problem-solving skills to address complex technical issues.
• Decision-Making: Ability to make informed decisions quickly in high-pressure situations.
• Collaboration: Experience working in cross-functional teams and fostering a collaborative environment.
• Communication: Excellent verbal and written communication skills. (needs to demonstrate this ideally a Project Delivery skillset)
• Customer Focus: Strong focus on customer satisfaction and service delivery.
• Regulatory Compliance: Understanding of regulatory requirements and compliance standards relevant to the industry.

Technical Skills:-
• Python commercial Scripting / shell (or equivalent)
• SWIFT Messaging in Financial Markets Preferred
• UNIX/Linux, AIX
• Prognosis, Prometheus, ITRS, ELK or equivalent monitoring systems
• Apache Kafka, IBM MQ, Solace (or equivalent)
• Java
• Microservices good to have
• DevOps Tools (or equivalent) Automation experience with at least one configuration and deployment management systems such as Chef, Ansible or Puppet
• Control-M (or equivalent)
• Good Working knowledge in Infrastructure – Networking / Database (oracle) / web services

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.