AVP, Policy Servicing_System and Product Support

Great Eastern Life; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading life insurance company seeks an Assistant Vice President for Policy Servicing and Product Support. The role involves ensuring project deliverables are met, managing a team, and providing direction in day-to-day operations. Candidates should possess experience in life insurance and managerial skills for effective project outcomes.

Qualifications

• Experience of at least 5 years in Life Insurance, with 3 years in managerial/supervisory.
• Preferably with experience in Business Analysis or System Support.
• Involved in project implementations is an added advantage.

Responsibilities

• Ensure project deliverables for Customer Service and Policy Processing.
• Review project requirements documents and train the Project Support team.
• Lead discussions on outstanding RSAs and act as Project Manager for special projects.

Skills

Interpersonal skills

Supervisory skills

Problem-solving

Decision making

Tools

Microsoft Office

Job description

Job Description - AVP, Policy Servicing_System and Product Support (2200012K)

AVP, Policy Servicing_System and Product Support (

Job Number:

2200012K )

Manager, System & Product Support – Policy Processing

Job Description:

• To ensure that Divisional Projects key deliverables for Customer Service, Policy Processing and Branch Ops are met in accordance to the project plan and to report progress status to HOD.
• To review the business requirements documents and functional specification documents for the projects / system enhancements.
• To train, develop and manage the Project Support team to be able to carry out their tasks, monitor their progress and deliverables
• To lead the periodic RSAs prioritization discussion with stakeholders on the list of outstanding RSAs for each bundle releases.
• To take on Project Manager role for special project assigned and perform project planning, monitoring, reporting, problem-solving and decision-making where applicable
• Provide direction and assistance to staff to resolve day-to-day problems

The Requirement:

• Experience of at least 5 years in Life Insurance, with at least 3 years in managerial/supervisory experience.
• Preferably with experience in Business Analysis or System Support related experience
• Added advantage if involved in project implementations
• Interpersonal skills
• Supervisory skills
• Solving complex problems
• Decision making skills based on the analysis of multiple sources of information
• Strong in working knowledge of Microsoft Office applications