AVP - KYC Operations Manager (Hybrid) KUALA LUMPUR

Citi; Kuala Lumpur; Hybrid; MYR 200,000 - 250,000; Full time

Job summary

An established industry player is seeking an AVP - KYC Operations Manager to lead a dynamic team in Kuala Lumpur. This role involves overseeing KYC operations, ensuring compliance with regulations, and enhancing client onboarding experiences. You will manage a dedicated internal KYC program, provide leadership to your team, and liaise with senior management to meet service standards. If you have a strong background in operations and KYC, along with excellent people management skills, this is an exciting opportunity to make a significant impact in a collaborative environment where your contributions will be valued.

Qualifications

• 5-8 years of experience in operations and people management.
• Strong knowledge of KYC processes and compliance.

Responsibilities

• Lead KYC operations and ensure compliance with policies.
• Manage onboarding processes and enhance client experience.
• Provide MIS reporting and monitor account refresh activities.

Skills

Operations Management

People Management

KYC Experience

Risk Assessment

Education

Bachelor's degree/University degree

Job description

AVP - KYC Operations Manager (Hybrid) KUALA LUMPUR

Pay Competitive

The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

• Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
• Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
• Provide people management and development responsibilities and ensure team service level standards are met
• Liaise with Compliance department and senior management within business units supported
• Oversee new client onboarding and implement process enhancements to improve client onboarding experience
• Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
• Monitor account refresh activity daily to ensure regulatory/document requirements are met
• Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
• Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and/or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years experience in operations management and people management
• KYC experience

Education:

• Bachelor's degree/University degree

Job Family Group:

Operations - Services

Job Family:

Business KYC

Time Type:

Full time

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