AVP, IT Change & Release - CRES

Standard Chartered; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading international bank is seeking a Change and Release Manager based in Kuala Lumpur, Malaysia. In this role, you will oversee all release activities, coordinate across multiple teams, and ensure compliance with governance standards. The ideal candidate has at least 5 years of experience in change management and is proficient in agile methodologies. This position offers a competitive salary and various benefits aimed at supporting employee well-being.

Benefits

Competitive salary

Flexible working options

Core bank funding for retirement savings

Qualifications

• Minimum 5+ years of professional experience as Change & Release Manager.
• Experience with reporting tools such as Tableau and Clarity.
• Good understanding of product lifecycle and agile methodologies.

Responsibilities

• Review and drive all releases and implementations.
• Coordinate and monitor product delivery across squads.
• Ensure compliance with Change Delivery Standards.

Skills

Change Management

Release Management

Agile methodologies

Communication

Risk Management

Education

Bachelor Degree in IT related field

PMP certified

Agile and/or Scrum certified

Tools

ServiceNow

Tableau

Confluence

SharePoint

Job description

Job Summary

Ensures the effective management of releases and their interdependencies. Also orchestrates the completion of technology controls related to the releases

Strategy

• Change and Release manager to review all the releases and drive the implementations.
• Assist the PO with Roadmap planning across multiple releases and streams.
• Develop delivery and release plans with technical dependencies, aligning all partners with support from the team and architect.
• Negotiate, plan, and manage all portfolio release activities and ensure alignment across key partners and vendors.

Business

• Own, coordinate and monitor product delivery involving multiple squads and interfaces.
• Own release planning activities inclusive of creating the change implementation plan, coordinating with vendors and all teams involved for alignment/seeking commitments to the plans, ESDLC process, raising change tickets, running UVT and seeking sign offs for all concerned parties.
• Orchestrate deployments, issue resolution, and sign-offs in partnership with the IT engineers.
• Drafting and circulating clear communication plans to keep all stakeholders informed of the upcoming changes, progress and adjustments to the timelines or implementation plans.
Supporting business with RFPs

Processes

• Review and assess release and path to production processes for improvement opportunities (e.g. simplification or automation).
• Measure, monitor & publish metrics to establish maturity model of release management function.
• Responsible for timely delivery of Deployment, Run Books and Implementation Plans
• Responsible for Go-Live activities including execution of deployment plans & publish lessons learnt.
• Establish a process for collating, prioritizing & deployment for all hot fixes & Change Requests via adhoc releases.

Key Responsibilities

People & Talent

• Be servant leaders to the Squad.
• Keep constant alignment with the other squad Change and Release managers to anticipate dependencies and help in providing context to manage priorities.
• Understand if the team's capacity is the correct one for the needed roadmap execution and needed corrective actions with the Tech Lead & Chapter Lead to have the optimal resources.
• Remove blockers and help identifying potential improvements to build a high performing team
• Participate in the preparation of production outputs and their planning

Risk Management

• Ensure effective risk management with regards to releases

Governance

• Comply with all governance activities which are pre-requisite for go live. Provide relevant information and seek approvals from Architecture and governance forums.
• Ensure releases adhere to Change Delivery Standards, ITSM and ESDLC.
• Own and address tech compliance (ESDLC) requirements throughout the delivery lifecycle (design reviews, security reviews, SAT, OAT, etc.) with support from PO/Chief PO/Hive Tech Lead.
• Ensure all release artefacts and assurance deliverables are as per the required standards and policies.
• Govern hygiene of releases & manage relevant communication of release schedules

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key stakeholders

• CRES T&O Hive Lead
• Chapter Tech Leads
• Product Owners
• Squad Tech Lead, Engineering Analysts, Engineers, Automation Testers
• Business Analysts
• Group Property C-suite
• Stakeholders in TTO
• Vendor Teams
• SCB Tech Governance Teams – GFA, ESA, RAI, CISO, CTC
• SCB Tech Teams Common Components – e.g. OneCert and MFA and SIA related activities.

Other Responsibilities

• Embed Here for good and Group’s brand and values in Group Functions – Property
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Qualifications

• CERTIFICATIONS:PMP, Agile, CSM/Scrum, ITIL

Skills and Experience

• Minimum 5+ years of professional experience as Change & Release Manager, Project Manager or Scrum Master
• Minimum 2+ years of experience or exposure working with CRES related technologies such as asset management, safety and security, or workplace services ( good to have)
• Experience working with reporting tools Reporting tools such as Tableau, Clarity
• Experience with Collaboration tools such as Confluence, SharePoint, Mural
• Experience with ITAM & CMDB tools such as ServiceNow Build & Maintain Hive Model (and R&R)
• Experience of having worked in transformation of underlying technology landscapes in medium sized portfolio.
• Release Management experience including release planning activities and co-ordination with vendors and all teams involved.
• Change Management experience including change implementation plan, raising change tickets, approvals, and closure.
• Knowledge of product lifecycle and experience in delivering high quality programmes adopting agile methodologies
• Good understanding and practical experience working as a member of a squad and participating in agile events such as Standups, Sprint Planning, Retro, Showcase/Demo & Backlog Refinement
• Self-driven personality who assumes full ownership of his or her work and gets the work done across the organization using agile principles.
• Ability to drive progress under uncertainty and frequently changing requirements.
• Excellent verbal and written communication including vendor, stakeholder, release, change and implementation plans (English languag

Qualifications

• Bachelor Degree in IT related field
• PMP certified (or equivalent)
• Agile and/or Scrum certified

Role Specific Technical Competencies

• Collaboration tools such as Confluence, SharePoint, Mural
• Reporting tools such as Tableau, Clarity, and ADO
• ITAM & CMDB tools such as ServiceNow
• CDS
• Build & Maintain

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.