AVP, IT Change & Release - CRES

Standard Chartered Bank; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading international bank in Kuala Lumpur seeks a Change and Release Manager to oversee release activities and ensure delivery standards. The successful candidate will manage relationships across various squads, coordinate implementations, and facilitate risk management. A Bachelor's in IT and certifications in PMP and Agile are preferred. The role offers competitive compensation and benefits.

Benefits

Competitive salary

Comprehensive benefits package

Qualifications

• 1+ years in change and release management.
• Experience coordinating complex releases across multiple teams.
• Strong understanding of Agile and Scrum methodologies.

Responsibilities

• Review and drive implementations of all releases.
• Coordinate product delivery with multiple squads.
• Ensure compliance with ITSM and change delivery standards.

Skills

Release management

Agile methodology

Effective communication

Risk management

Education

Bachelor Degree in IT related field

PMP certified

Agile and/or Scrum certified

Tools

Confluence

ServiceNow

Tableau

Job description

Overview

Ensures the effective management of releases and their interdependencies. Also orchestrates the completion of technology controls related to the releases.

Responsibilities

• Change and Release manager to review all the releases and drive the implementations.
• Assist the PO with Roadmap planning across multiple releases and streams.
• Develop delivery and release plans with technical dependencies, aligning all partners with support from the team and architect.
• Negotiate, plan, and manage all portfolio release activities and ensure alignment across key partners and vendors.
• Own, coordinate and monitor product delivery involving multiple squads and interfaces.
• Own release planning activities inclusive of creating the change implementation plan, coordinating with vendors and all teams involved for alignment/seeking commitments to the plans, ESDLC process, raising change tickets, running UVT and seeking sign offs for all concerned parties.
• Orchestrate deployments, issue resolution, and sign-offs in partnership with the IT engineers.
• Drafting and circulating clear communication plans to keep all stakeholders informed of the upcoming changes, progress and adjustments to the timelines or implementation plans. Support business with RFPs.
• Review and assess release and path to production processes for improvement opportunities (e.g. simplification or automation).
• Measure, monitor & publish metrics to establish maturity model of the release management function.
• Responsible for timely delivery of Deployment, Run Books and Implementation Plans.
• Responsible for Go-Live activities including execution of deployment plans & publish lessons learnt.
• Establish a process for collating, prioritizing & deployment for all hot fixes & Change Requests via adhoc releases.

People & Talent

• Be servant leaders to the Squad.
• Keep constant alignment with the other squad Change and Release managers to anticipate dependencies and help in providing context to manage priorities.
• Understand if the team\'s capacity is the correct one for the needed roadmap execution and needed corrective actions with the Tech Lead & Chapter Lead to have the optimal resources.
• Remove blockers and help identifying potential improvements to build a high performing team.
• Participate in the preparation of production outputs and their planning.
• Ensure effective risk management with regards to releases.

Governance

• Comply with all governance activities which are pre-requisite for go live. Provide relevant information and seek approvals from Architecture and governance forums.
• Ensure releases adhere to Change Delivery Standards, ITSM and ESDLC.
• Own and address tech compliance (ESDLC) requirements throughout the delivery lifecycle (design reviews, security reviews, SAT, OAT, etc.) with support from PO/Chief PO/Hive Tech Lead.
• Ensure all release artefacts and assurance deliverables are as per the required standards and policies.
• Govern hygiene of releases & manage relevant communication of release schedules.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key Stakeholders

• CRES T&O Hive Lead
• Chapter Tech Leads
• Product Owners
• Squad Tech Lead, Engineering Analysts, Engineers, Automation Testers
• Business Analysts
• Group Property C-suite
• Stakeholders in TTO
• Vendor Teams
• SCB Tech Governance Teams – GFA, ESA, RAI, CISO, CTC
• SCB Tech Teams Common Components – e.g. OneCert and MFA and SIA related activities.

Qualifications

• Bachelor Degree in IT related field
• PMP certified (or equivalent)
• Agile and/or Scrum certified

Experience with collaboration tools such as Confluence, SharePoint, Mural; reporting tools such as Tableau, Clarity; ITAM & CMDB tools such as ServiceNow; and release management experience including release planning activities and coordination with vendors and all teams involved.

We are an international bank offering a competitive salary and benefits. For more details on our values and culture, please refer to the employer branding section of our job posting.