AVP - FXD Settlement Operations

Standard Chartered; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading international bank is seeking candidates for the Financial Markets Operations team in Kuala Lumpur. Ideal candidates demonstrate strong problem-solving, analytical skills, and over five years of banking operations experience. The role involves complex client inquiries, process management, and risk compliance. This is an opportunity to thrive in a diverse and inclusive environment, with competitive benefits and continuous development opportunities.

Benefits

Retirement benefits

Medical insurance

Generous leave policies

Flexible working arrangements

Wellbeing support

Opportunities for continuous learning

Inclusive culture

Qualifications

• Over 5 years of relevant banking operations experience.
• Strong skills in problem-solving, data literacy, and analytics.
• Excellent written and verbal communication skills.

Responsibilities

• Resolve complex client inquiries and provide detailed analyses.
• Manage processes and implement business plans.
• Ensure compliance with audit and risk control measures.

Skills

Problem-solving

Data literacy

Analytical skills

Communication

Stakeholder management

Client-centric

Collaboration

Education

Degree or Diploma in Banking

Tools

MS Office

Job description

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We are looking for motivated and outstanding candidates to join the Financial Markets Operations (FMO) team. You will need passion, tenacity, and resilience in an ever-changing environment. We welcome candidates from a diverse range of degree disciplines. Bring your hard-working attitude, and we will invest in your learning and capabilities to be future leaders in our organization.

About Financial Markets Operations:
We are a global operations team supporting the financial markets business by providing operations solutions in foreign exchange, rates, commodities, credit markets, and financing and securities services. We operate in 40 countries and employ approximately 3,000 colleagues worldwide. Our mission is to support financial markets to increase return on tangible equity for our shareholders safely, sustainably, and securely.

Key Responsibilities

Strategy

• Resolve complex inquiries, conduct discovery, and complete due diligence activities for client requests.
• Provide detailed analysis of escalated issues and recommend actions for resolution.
• Participate in capacity planning to determine the production capacity needed daily to meet changing demands.
• Implement business plans, policies, and procedures that offer solutions and cost-saving opportunities.
• Organize leave coverage to ensure adequate resources for work continuity.
• Develop and implement business initiatives, client solutions, or projects related to in-country operations.
• Propose solutions to improve settlement processes, client service, or technology enhancements.

Business

• Deliver processing standards and expectations for FXMM operations.
• Manage processes and projects within the team.
• Negotiate with stakeholders and make decisive decisions.
• Assess and resolve confirmation/settlement issues.
• Provide sign-off for DOI to update process procedures.
• Monitor daily performance of pre-settlement activities.
• Coordinate with internal and external clients to assess service quality and identify improvement areas.

Processes

• Facilitate treasury operations for FXMM asset classes efficiently.
• Articulate various product and end-to-end processing for foreign exchange and money market products.
• Ensure KPIs, CST, and SLAs are met.
• Resolve reconciliation breaks promptly.
• Timely resolve customer queries.
• Investigate GL suspense and Nostro account imbalances.
• Manage high-value settlements as gatekeeper.

Risk Management

• Update desk operating procedures regularly.
• Identify errors and omissions, investigate, and resolve account imbalances and breaks.
• Aim to reduce processing errors.
• Ensure compliance with audit and risk control measures.
• Report suspicious trades per Anti-Money Laundering policies.
• Assess risks in business decisions, ensuring compliance with laws and regulations, safeguarding the firm's reputation, and maintaining high ethical standards.

The Ideal Candidate

• Degree or Diploma in Banking or equivalent.
• Over 5 years of relevant banking operations experience.
• Positive, agile, and well-rounded with collaborative spirit.
• Strong problem-solving, data literacy, and analytical skills.
• Excellent communication skills, both written and verbal.
• Stakeholder management experience.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Experience in process re-engineering or automation for large-scale FM products.
• Client-centric with a focus on customer experience.
• Willing to work flexible hours (MESA/UK, 12pm-10pm).

About Standard Chartered

We are an international bank committed to making a positive impact for clients and communities. We value diversity, inclusion, and integrity, and strive to create a supportive environment where everyone can thrive. Join us to be part of a purpose-driven organization that drives commerce and prosperity through our values and behaviors.

Our core behaviors include:

• Doing the right thing—with integrity and client focus.
• Never settling—continuously improving and innovating.
• Being better together—embracing diversity and working collaboratively.

What We Offer

We offer a competitive salary and benefits supporting your wellbeing, including:

• Retirement, medical, and life insurance benefits.
• Generous leave policies, including parental, sabbatical, and volunteering leave.
• Flexible working arrangements.
• Wellbeing support through digital platforms and programs.
• Opportunities for continuous learning and development.
• An inclusive, values-driven culture that celebrates diversity and inclusion.